Jessibel A. Velazquez Reyes
Buffalo,NY
Summary
Skilled Call Center Agent with demonstrated experience in customer service and technical support roles. Possess strong communication skills, ability to handle high-pressure situations, and commitment to provide outstanding customer satisfaction. In previous positions, provided solution-focused assistance while maintaining positive attitude, contributing to improved team morale and customer retention rates.
Overview
6
6
years of professional experience
Work History
Participant Support Specialist
P&A Group
Buffalo, USA
09.2022 - 12.2025
- Documented customer interactions and contact information into company database for inbound and outbound calls
- Identified customer needs and determined appropriate solutions
- Offered resolutions to de-escalate calls and solve customer issues
- Navigated through multiple systems to resolve customer requests such as BMS, flex, Onbase etc
- Improved customer satisfaction and engagement in 6 months
- Followed up on customer inquiries not immediately resolved
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs
- Assisted customers with billing questions or payment issues
Dress Consultant
David's Bridal
Buffalo, USA
02.2020 - 07.2024
- Created mood boards by researching current fashion trends and competitor activity
- Resolved customer complaints in a timely manner
- Processed payments accurately using cash registers or POS systems
- Helped brand awareness by assisting in merchandising and handling display setups
- Leveraged upselling opportunities on clothing, shoes, and accessories to maximize brand sales
- Collaborated with other departments to ensure a smooth operational flow
- Analyzed customer feedback data to identify areas for improvement in store operations and increase customer satisfaction
Caregiver
Pleet Homecare
Buffalo, USA
- Tracked and reported clients' progress based on observations and conversations.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- consulted with client care team to continually update care plan
- Maintained detailed records of services performed on clients.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
Bachelor of Science - Fashion & Textile Technology, apparel design major
SUNY At Buffalo
Buffalo, NY05.2022
Skills
- Team-oriented
- Multitasking and organized
- Fluent in Spanish
- Analytical thinking
- Problem solving
- Data entry
- Attention to detail
- Task prioritization
- Communication and interpersonal skills
Accomplishments
Buffalo state's 2022 runway "Push for Progress" intention was to raise concern about issues in the fashion industry that needed to be changed to create a better future in fashion. My focus was on fast fashion; not only referring to "cheaper" brands but also luxury wear brands that don't concern themselves enough in achieving true sustainability and have affected not only the quality of our clothes but our planet and consequently are
well being.
• I was awarded best senior project as well as best in show becoming the first double win in this runway's history
Timeline
Participant Support Specialist
P&A Group
09.2022 - 12.2025
Dress Consultant
David's Bridal
02.2020 - 07.2024
Caregiver
Pleet Homecare
Bachelor of Science - Fashion & Textile Technology, apparel design major
SUNY At Buffalo