Jessica
Salisbury,NC
Summary
Highly motivated professional with 13 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
30
30
years of professional experience
Work History
Cleaning Business Owner
Clean Reflections Home Cleaning
Salisbury , NC
01.2013 - Current
- Successfully developed and managed customer relationships for a newly established business while retaining a client base of fifty plus.
- Established strong relationships with customers to ensure quality services at competitive prices.
- Scheduled maintenance activities for equipment used by the business.
- Oversaw daily operations of the business and provided guidance when needed.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Created a customer service policy to ensure customers were satisfied with products and services.
Assistant Customer Service Manager
Food Lion
Salisbury, NC
06.2021 - 11.2021
- Manage all Front End operations.
- Hire, train and develop associates to meet department needs while supervising the performance of all duties and responsibilities they hold when they become an employee.
- Provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
- Provide leadership and motivation within the store front.
- Control store expenses through proper ordering , care for supplies and equipment and ensure compliance with local, state and federal regulations.
- Understand and use company tools such financial reports, average cost inventory systems, ordering and business operations.
- Monitor shrink, ensure inventory, including money ande monetary assets are accounted for.
Assistant Store Manager of Operations
Rushco
Salisbury, NC
02.2010 - 12.2012
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members and/or customers in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed long-term partnerships with external vendors.
Contruction Business Owner
ABC Construction
Salisbury, NC
03.1994 - 10.2012
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Oversaw daily operations of the business and provided guidance when needed.
- Resolved conflicts between employees or customers in a timely manner.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Monitored cash flow to ensure proper budgeting of resources.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Measured jobs for material and gave estimates to the potential client.
- Applied roofing & siding
- Built decks, storage buildings, and residential homes.
Commercial Sales Assistant
Lowes Home Improvement
Salisbury, NC
05.2007 - 11.2009
- Provided excellent customer service by assisting with orders for lumber and other materials.
- Calculated the required materials for project completion.
- Created detailed proposals outlining product specifications, pricing structures, and payment terms.
- Delivered presentations on products and services to prospective clients in order to generate interest and secure orders.
- Followed up with customers after sale closure in order to ensure satisfaction levels were maintained.
- Resolved customer inquiries regarding orders, delivery timelines, invoicing issues.
Education
EMT - B - Emergency Medical Technology
Rowan Cabarrus Community College
Salisbury, NC01-2016
Firefighter 1 - Fire Science
Rowan Cabarrus Community College
Salisbury04-2011
High School Diploma -
South Rowan HIgh School
China Grove, NC06-1994
Skills
- Business and Customer Service Management
- Strategic project planning
- Regulatory Compliance
- Quality Assurance
Affiliations
- Volunteer Firefighter and an EMT with East Spencer, Millers Ferry and Pooletown Fire Departments since 2000.
- Member and Secretary of Millers Ferry Fire Department Auxiliary since 2014.
- Chief Judge for Rowan County Board of Elections for 4 consecutive years
References
- Barry Childers, Owner of Childers Construction, Salisbury NC, 704-239-0024
- Joey Jackson, Food Lion Asst Store Manager, Salisbury NC, 704-305-8982
- Shelia Parrish, Retired Dept of Social Services, Salisbury NC, 704-223-0730
Timeline
Assistant Customer Service Manager
Food Lion
06.2021 - 11.2021
Cleaning Business Owner
Clean Reflections Home Cleaning
01.2013 - Current
Assistant Store Manager of Operations
Rushco
02.2010 - 12.2012
Commercial Sales Assistant
Lowes Home Improvement
05.2007 - 11.2009
Contruction Business Owner
ABC Construction
03.1994 - 10.2012
EMT - B - Emergency Medical Technology
Rowan Cabarrus Community College
Firefighter 1 - Fire Science
Rowan Cabarrus Community College
High School Diploma -
South Rowan HIgh School
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