Jessica Christopher
Brick,US
Summary
Dynamic and results-driven professional with extensive experience in workers' compensation claims investigation and compliance. Proven expertise in conducting thorough investigations, analyzing claim validity, and detecting potential fraud while adhering to industry regulations. Skilled in collaborating with legal teams, medical professionals, and employers to ensure fair and accurate claims resolution. Adept at streamlining operational processes, leading teams, and fostering positive relationships to achieve efficient outcomes. Recognized for a detail-oriented approach and commitment to integrity in claims management.
Overview
9
9
years of professional experience
Work History
Part Time Manager
Kirklands
11.2024 - Current
- Provided leadership and support to associates, ensuring excellent customer service and adherence to company policies
- Managed visual merchandising standards, including seasonal floor sets and promotional displays
- Assisted with inventory control, including receiving shipments and completing cycle counts
- Ensured compliance with safety standards and loss prevention protocols
Lead Task Associate
Ulta
02.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement
- Helped to streamline daily operational duties by implementing a more structured and efficient plan of execution
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
Personal Leave
03.2022 - 11.2023
- Provided caregiving and support to a family member, demonstrating strong empathy and responsibility during a critical period
Claims Investigator
Department of Treasury
09.2016 - 03.2022
- Gathered and analyzed evidence, including interviewing claimants, witnesses, and other involved parties
- Collaborated with legal teams and other professionals to ensure accurate assessments and fair outcomes
- Enhanced claim resolution efficiency by conducting thorough investigations and promptly addressing discrepancies
- Contributed positively to company reputation by consistently upholding ethical standards throughout each step of the investigative process
- Managed high-pressure situations effectively while meeting tight deadlines in order to achieve successful claim outcomes
Assistant Manager
DSW, Inc.
01.2016 - 07.2017
Education
Bachelor of Arts - Psychology
Rowan University
Glassboro, NJSkills
- Project Management
- Litigation
- Strategic Planning
- Communication
- Claims Investigation
- Data Analysis
- Time Management
- Leadership
- Customer Service
- Inventory Management
Timeline
Part Time Manager
Kirklands
11.2024 - Current
Lead Task Associate
Ulta
02.2024 - Current
Personal Leave
03.2022 - 11.2023
Claims Investigator
Department of Treasury
09.2016 - 03.2022
Assistant Manager
DSW, Inc.
01.2016 - 07.2017
Bachelor of Arts - Psychology
Rowan University
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