Jessica Timmins
St. Petersburg
Summary
Results-driven hospitality professional with extensive experience in providing superior service in fast-paced settings. Expertise in customer service management, with strengths in scheduling, compliance, and inventory control. Known for effectively resolving issues while maintaining service excellence and team spirit. Committed to driving continuous improvement and operational excellence.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Bartender/Server
The Olive Garden
Pinellas Park
04.2024 - Current
- Crafted and served diverse cocktails, beers, and wines in fast-paced bar environment.
- Developed expertise in mixology techniques and flavor profiles to enhance customer recommendations.
- Trained new bartenders on drink preparation, customer service, ServSafe quality and standards, and POS system operation.
- Resolved customer complaints promptly, contributing to high satisfaction levels and repeat business.
- Ensured cleanliness and organization of the bar to state health and safety regulations
- Managed inventory and stock while coordinating with vendors to ensure seamless daily operations.
- Established strong vendor relationships through effective feedback management.
Professional Pet Groomer
Metro Pet Salon
Sarasota
05.2021 - 04.2024
- Managed 25 to 30 daily appointments in fast-paced pet salon, ensuring timely and quality service.
- Bathed and lifted dogs weighing up to 100 lbs., ensuring comfort and safety throughout processes.
- Maintained cleanliness and organization of grooming stations and tools.
- Collaborated with team members to streamline workflow, enhancing overall salon operations.
- Handled stress and addressed aggressive behaviors among clients and staff, fostering a safe and positive grooming environment.
Manager, Shift Leader, Crew Trainer
Culver's
Sarasota
09.2019 - 05.2021
- Exhibited leadership by overseeing Health Safety and Sanitation Regulations during COVID-19, ensuring compliance with mandates.
- Established task lists and optimized systems to improve workflow efficiency and support team performance.
- Adapted resource allocation for staff and inventory shortages, facilitating conflict resolution through chain of command.
- Mastered multitasking by managing drive-thru, POS duties, and order preparation simultaneously.
- Resolved scheduling conflicts while maintaining efficient rotating schedules for store operations.
- Established task lists and optimized existing systems to enhance workflow efficiency.
- Adapted resource allocation to address staff and inventory shortages, utilizing chain of command for conflict resolution.
Sales Associate
Sears
Bradenton
10.2018 - 12.2018
- Promoted retail credit cards and upsold merchandise, significantly increasing customer engagement.
- Improved customer satisfaction during peak holiday shopping times through attentive service and support.
- Operated POS systems and processed payments to ensure efficient transaction flows.
- Organized displays across multiple clothing departments, improving product visibility and attracting customer attention.
Education
High School Diploma - Bradenton, FL
Florida Virtual High School
Bradenton, FL01.2019
Skills
- POS system operation
- Customer relationship management
- Hospitality and accommodation
- Inventory management
- Service-oriented mindset
- Administrative oversight
- Training and development
- Hospitality management
- Interpersonal communication
- Team collaboration
- Office software proficiency
- POS operation
- Memory retention
Certification
- Food Handler Manager ServSafe
- Bartender Certification ServSafe
- 63 Hour Pre-Licensing Real Estate Sales Associate Course Certification
Awards
- Darden
- HS Diploma 2019
References
References available upon request.
Timeline
Bartender/Server
The Olive Garden
04.2024 - Current
Professional Pet Groomer
Metro Pet Salon
05.2021 - 04.2024
Manager, Shift Leader, Crew Trainer
Culver's
09.2019 - 05.2021
Sales Associate
Sears
10.2018 - 12.2018
High School Diploma - Bradenton, FL
Florida Virtual High School