Jessica Abbott
Mankato,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Comfortable around computers and programs such as those in Microsoft Office. Personable and creative. Works well independently and within a team. Accustomed to working with records, developing files and running reports and queries. Communicates well verbally, written and via email.
Overview
22
22
years of professional experience
Work History
Assistant Parts Manager
Mankato Motors
10.2018 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining communication concerning any orders or questions that could not be immediately available.
- Conducted periodic analysis of current parts inventory levels to determine needed parts.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
- Ordered parts for customers, repair shops and Sales and Service departments for use in internal and external customer needs.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Partnered with managers to implement operational enhancements for paperwork processing.
Customer Service Representative
AmeriNat
04.2018 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online payments, improving overall user experience.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving mortgage-related inquiries and concerns.
Customer Service Representative
Taylor Corporation
10.2015 - 04.2018
- Responded to customer requests for products, services, and order inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Temp Worker
Manpower Staffing
07.2014 - 10.2015
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
Planning and Procurement Coordinator
Birds Eye Foods
06.2008 - 06.2014
- Responsible for the planning of day-to-day production at Birds Eye Foods:
- Adjusting production schedule to maximize productivity and fulfill customer orders
- Create and distribute a schedule for corporate, management and line workers to utilize
- Tracking and placing purchases for production
- Creating Excel spreadsheets to assist with displaying information and statistics
- Developed strong relationships with key suppliers, enabling faster response times and better pricing options.
- Enhanced procurement efficiency by implementing streamlined processes and reducing order cycle times.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Built relationships with vendors to negotiate ideal terms for purchases.
Poly Line Process
06.2008 - 11.2009
Customer Service Lead
Cabela's
07.2007 - 04.2008
Customer Service
Cabela's
06.2007 - 07.2007
Cashier
Cabela's
05.2007 - 06.2007
Housekeeping
New Richland Care Center
04.2007 - 05.2007
Full Time Assistant Manager
Hot Topic
03.2006 - 03.2007
Lead
Hot Topic
10.2004 - 03.2006
Associate
Hot Topic
11.2002 - 10.2004
Education
Bachelor of Arts - IT/Visual Communications
University of Phoenix
01.2011
Associate of Arts - Multimedia Technologies
Pittsburgh Technical Institute
Pittsburgh, PA01.2003
Skills
- Project Management
- Report Preparation
- Written/Email Correspondence
- Microsoft Office
- Computer Savvy
- Customer Service
- Scheduling
- Organization
- Marketing & Sales
- Customer Relations
- POS systems operations
- Staff Training
- Inventory Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Professionalreferences
- Diana Kraay, Taylor Corp (Navitor) former co-worker, 1-507-508-9431
- Betsy Benton, Mankato Motors co-worker, 1-507-383-4849
- Jason Brinks, Mankato Motors co-worker, 1-507-995-0768
Timeline
Assistant Parts Manager
Mankato Motors
10.2018 - Current
Customer Service Representative
AmeriNat
04.2018 - 10.2018
Customer Service Representative
Taylor Corporation
10.2015 - 04.2018
Temp Worker
Manpower Staffing
07.2014 - 10.2015
Planning and Procurement Coordinator
Birds Eye Foods
06.2008 - 06.2014
Poly Line Process
06.2008 - 11.2009
Customer Service Lead
Cabela's
07.2007 - 04.2008
Customer Service
Cabela's
06.2007 - 07.2007
Cashier
Cabela's
05.2007 - 06.2007
Housekeeping
New Richland Care Center
04.2007 - 05.2007
Full Time Assistant Manager
Hot Topic
03.2006 - 03.2007
Lead
Hot Topic
10.2004 - 03.2006
Associate
Hot Topic
11.2002 - 10.2004
Bachelor of Arts - IT/Visual Communications
University of Phoenix
Associate of Arts - Multimedia Technologies
Pittsburgh Technical Institute
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