Years of professtional experience
Jessica Abbott
Tracy,CA
Summary
At Livermore Optometry Group, I leveraged my expertise in clinic to enhance patient care, My dedication to professional development and exceptional patient service skills, coupled with my ability to streamline processes and maintain high clinic standards, contributed to the clinic's efficiency and patient satisfaction.
Overview
9
9
Work History
Optometrist Technician/ Assistant
Livermore Optometry Group
04.2014 - 11.2023
- Demonstrated dedication to professional development by attending industry workshops and conferences, incorporating new techniques and technologies into daily practice.
- Actively participated in staff meetings to discuss clinic operations, brainstorming ideas for improvements and sharing best practices among colleagues.
- Expedited check-in process while maintaining accuracy in records management.
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
- Provided compassionate support to anxious patients during testing procedures.
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
- Educated patients on proper contact lens care.
- Streamlined appointment scheduling process
- Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
- Demonstrated exceptional customer service skills while assisting patients with insurance claims processing, resolving issues quickly and professionally.
- Increased clinic efficiency by maintaining and calibrating optical instruments, ensuring accurate results during eye examinations.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- "Point Person" in Clinic department
Education
No Degree -
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Tracy High
Tracy, CA05-2008
Skills
- Glaucoma/ Macular Degeneration testing
- Preliminary testing
- Able to train patients with Soft contacts, RGPs, Scleral, Hybrid clenses
- Patient Care
Accomplishments
I was the clinic departments "Point Person", Job title included managing the rest of our clinic staff and anyone could come to me for a question or help. This also including training clinic staff.
Timeline
Optometrist Technician/ Assistant
Livermore Optometry Group
04.2014 - 11.2023
No Degree -
San Joaquin Delta College
High School Diploma -
Tracy High