Jessica Abenojar
Seattle,WA
Summary
Driven, results-oriented leader with extensive background in quality customer service. Strong ability to work within teams and multi-task projects under strict deadlines.
Overview
15
15
years of professional experience
Work History
Manager
JOEY Restaurant Group
Seattle, WA
06.2009 - Current
Lead a roster of approximately 60 employees to professionally provide exquisite customer service for our patrons. Quickly solve customer complaints, build positive relationships with returning and first time clients, adhere and standards and updates of our local and federal regulatory authorities, execute goals and numbers provided by the company's executives, control inventory of all product and pay attention to every detail of the environment of the restaurant. Develop, implement, modify and sustain successful systems at a high operating level within our employees to provide high efficiency and production.
Education
Bachelor of Arts - Spanish/Education
University of Washington
2011
Skills
- Complex problem resolution
- Strategic planning
- Product management
- People Development
- ServSafe certified
- Computer Literate
- Leader Development
- Client Relations
- Spanish
- Food Handlers Card
- Liquor Permit
Accomplishments
Lead role in receiving a 99% score in a company wide environment audit with Joey Restaurant Group- 11/2012
Affiliations
Alpha Phi Sorority 2007-2011
Miss Greek Candidate 2008
Helped raise over $85,000 towards the Fred
Hutchinson Cancer Research Center.
Dance Chair 2009
Organized and lead a team to host 3 annual dances.
Director of New Member Education 2010
Mentor to an incoming class of 35 new members
providing resources and answers to the challenges
of an incoming college student.
Dream Project 2008-2011
Mentor at 3 local Seattle Public High Schools
Provided mentorship for high school students from low-
income families seeking to receive higher education
after high school or find work in the job field.
Timeline
Manager
JOEY Restaurant Group
06.2009 - Current
Bachelor of Arts - Spanish/Education
University of Washington