Jessica Abernathy
Pensacola
Summary
Dynamic customer service professional with a proven track record at Conduent, excelling in problem-solving and conflict resolution. Adept at multitasking and maintaining attention to detail, I foster high customer satisfaction through effective communication and collaboration. Committed to delivering exceptional service while efficiently managing diverse client needs.
Overview
8
8
years of professional experience
Work History
Medicare Healthcare Customer Service Representive
Conduent
Remote
07.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Ensured outstanding service and dedicated support to customers through in-person engagement and telephone communications.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Licensed Nail Technician
Self-employed
Pensacola
03.2020 - Current
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Shaped and smoothed nails with files, emery boards and rotary tools.
- Communicated effectively with clients about any changes or delays in appointment times.
- Advised clients on nail care and use of products and colors.
- Performed nail services such as manicures, pedicures, and acrylics on clients.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Followed strict hygiene standards throughout all phases of service delivery.
- Applied artificial nails with tips or wraps to extend the length of natural nails.
- Sanitized and disinfected all work stations before each client service session.
Front Desk Agent
Swissport International
Pensacola
03.2017 - 02.2020
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Maintained precise records of guest transactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Transmitted and received messages using telephones or telephone switchboards.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Provided excellent customer service while upholding company policies.
- Assisted with luggage handling for incoming guests.
Education
Vocational Certificate - Nail Technician
Gulf Coast Institute
Pensacola, Fl08-2020
High School Diploma -
Escambia High School
Pensacola, Fl06-2010
Skills
- Customer service
- Problem solving
- Data entry
- Conflict resolution
- Attention to detail
- Time management
- Cross-functional collaboration
- Friendly, positive attitude
- Computer skills
- Multitasking Abilities
Timeline
Medicare Healthcare Customer Service Representive
Conduent
07.2023 - Current
Licensed Nail Technician
Self-employed
03.2020 - Current
Front Desk Agent
Swissport International
03.2017 - 02.2020
Vocational Certificate - Nail Technician
Gulf Coast Institute
High School Diploma -
Escambia High School
Similar Profiles
Deborah SwordDeborah Sword
Transaction Processor at ConduentTransaction Processor at Conduent
Alicia MorseAlicia Morse
Flex Trainer at ConduentFlex Trainer at Conduent
Emranullah NajibEmranullah Najib
Data Management Specialist at ConduentData Management Specialist at Conduent
Talia BarnesTalia Barnes
Technical Service Advisor at ConduentTechnical Service Advisor at Conduent
Brendan BrownBrendan Brown
Detective at Pensacola Police DepartmentDetective at Pensacola Police Department