Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

JESSICA ABREU

Miami

Summary

Detail-oriented administrative specialist fluent in two languages, adept at handling confidential documents in dynamic workspaces. Committed to providing outstanding operational support to diverse teams. Skilled in managing office logistics and ensuring smooth workflow. Capable of executing daily tasks independently while maintaining a friendly and professional demeanor.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Bright Star Care, Home Health Care
Miami
03.2024 - 05.2025
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Assisted in developing succession planning strategies for key positions within the organization.
  • Organized team building activities to foster collaboration among staff members.
  • Created job postings, tracked applicants and maintained applicant database.
  • Identified, screened and interviewed potential employees.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Developed compensation packages that are competitive yet cost effective for the organization.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Ensured compliance with federal, state and local employment laws.
  • Conducted background checks and reference checks of prospective employees.

Center Manager

American Care Medical Center
Miami
05.2022 - 12.2023
  • Organized schedules and workflows to effectively meet business demands.
  • Maintained accurate inventory through regular stock counts and discrepancy reconciliation.
  • Delegated daily tasks among team members to enhance overall productivity.
  • Enforced company policies to strengthen operational standards in all departments.
  • Mentored staff using hands-on leadership to improve skills and achieve targets.
  • Secured revenue by meticulously monitoring transactions and deposits for discrepancies.
  • Implemented training programs for new hires while supervising department managers and leads.
  • Resolved escalated customer inquiries and complaints with professional management-level intervention.

Medical Assistant

American Care Medical Center
Miami
04.2022 - 05.2023
  • Prepared treatment rooms by cleaning surfaces and restocking necessary supplies.
  • Measured vital signs and gathered medical histories for patient examinations.
  • Engaged patients to obtain comprehensive medical histories and chief complaints.
  • Facilitated treatment by relaying patient messages to physicians regarding concerns and updates.

Receptionist

American Care Medical Center
Miami
03.2022 - 04.2023
  • Scheduled and confirmed appointments to enhance office efficiency.
  • Answered and directed incoming calls via multi-line telephone system.
  • Processed payments and updated accounts to accurately reflect balance changes.
  • Prepared correspondence and reports, ensuring correct punctuation, grammar, and spelling.
  • Greeted and welcomed visitors, directing them to appropriate personnel.

Patient Recruiter

Miami Dade Medical Research Institute
Miami
06.2022 - 03.2023
  • Collaborated with management to assess staffing models and departmental growth projections.
  • Sourced, screened, and interviewed candidates for clinical and corporate positions.
  • Developed candidate pipelines through research and networking efforts.
  • Coached management on recruitment strategies to enhance organizational productivity.
  • Established strategic relationships with professional associations to identify potential candidates.
  • Built strong rapport with clients and families to foster trust.
  • Participated in training sessions to refresh essential professional skills.
  • Greeted and assisted patients and visitors, ensuring a welcoming environment.

Medical Assistant

National Headache Institute
Miami
01.2022 - 06.2022
  • Scheduled patient appointments via phone and in person to optimize workflow.
  • Administered medications through IVs to ensure effective treatment.
  • Conducted diagnostic tests including Electroencephalogram and Videonystagmography.
  • Performed allergy testing and drew blood to support patient assessments.
  • Relayed messages from patients to physicians regarding concerns and prescription refills.
  • Obtained medical history, chief complaints, and vital signs through patient interviews.
  • Prepared treatment rooms by cleaning surfaces and restocking supplies for efficiency.
  • Educated patients on medications and procedures while managing pharmacy communications.

Phlebotomist

Quest Diagnostic Center
Miami
08.2021 - 01.2022
  • Transported specimens according to established temperature and light protocols.
  • Processed billing information and collected payments efficiently.
  • Identified patients using proper procedures prior to specimen collection.
  • Interviewed patients, documenting details to update and file necessary paperwork.
  • Obtained diverse blood samples through venipuncture or capillary puncture techniques.
  • Labeled blood vials with essential information, including time of collection and patient name.
  • Prepared blood-collecting equipment for safe blood draws and secure sample transportation.
  • Sanitized work area after each patient to prevent contamination.

CNA, Unit Secretary

Baptist Hospital of Miami, Marrow Transplant
Miami
03.2021 - 06.2021
  • Cultivated relationships with patients, caregivers, and healthcare teams to meet care plan targets.
  • Conducted routine checks on patient vitals, including blood pressure, blood sugar, and heart rate.
  • Administered personal nursing assistance during pre- and post-operative care.
  • Maintained accurate patient records and communicated updates to healthcare teams.
  • Examined lacerations and contusions to assess need for further medical attention.
  • Facilitated daily living activities such as hygiene management, feeding, and ambulation.
  • Collected blood samples for testing to monitor potential health risks.
  • Responded to patient alarms and needs assessments to identify appropriate treatment.

Administrative Assistant

Renovations Property Management
Miami
06.2019 - 07.2020
  • Streamlined document processes by reviewing files for accuracy and compliance with policies.
  • Coordinated vendor communications to place orders, request maintenance, and deliver management instructions.
  • Created and updated spreadsheets alongside administrative and logistical reports.
  • Directed customer inquiries to appropriate departments, enhancing resolution efficiency and satisfaction.
  • Tracked employee time sheets for payroll processing in coordination with accounting department.
  • Managed project materials, including physical and digital files, while monitoring updates on spreadsheets.
  • Established and maintained filing systems for both physical and electronic documents.
  • Organized conference room setups, documented meetings, and distributed minutes to support executives.

Call Center Representative

Renovations Property Management
Miami
06.2019 - 07.2019
  • Maintained strong call control to boost productivity and resolve diverse problems efficiently.
  • Pursued opportunities to enhance client relations and ensure customer satisfaction in all interactions.
  • Documented customer inquiries, feedback, and service delivery suggestions in company database.
  • Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
  • Educated clients on navigating company systems to obtain desired services effectively.
  • Evaluated customer account information to identify issues and propose potential solutions.
  • Trained new employees on company processes to enhance team-wide efficiency and productivity.
  • Consulted with customers to recommend effective methods for resolving service and billing issues.

Certified Nursing Assistant

Kendall Regional Medical Center
Miami
07.2017 - 09.2018
  • Collaborated with nurses to develop patient care plans and evaluate treatment options.
  • Monitored and replenished medical supply inventory, ensuring optimal availability for patient care.
  • Executed duties such as bedpan changes, diapering, and bathing while preserving patient dignity.
  • Maintained accurate patient records and updated healthcare teams on patient status in a timely manner.
  • Cultivated relationships with patients and caregivers to achieve care plan targets.
  • Sanitized rooms and equipment using aseptic techniques to prevent infection and cross-contamination.
  • Collected specimens, monitored vitals, and maximized patient comfort during procedures.
  • Supported diagnostic and treatment procedures by preparing and operating specialized medical equipment.

Receptionist

Rapid Wax
Miami
07.2016 - 06.2017
  • Greeted visitors, assessed needs, and directed to appropriate personnel.
  • Answered incoming calls using multi-line telephone system, providing prompt assistance.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained financial records to ensure timely clearance of credit and debit activities.
  • Scheduled appointments and maintained daily calendars for efficient time management.
  • Prepared packages for shipment by generating invoices and coordinating courier deliveries.
  • Rendered information to callers and drafted professional office emails.
  • Scheduled and confirmed appointments to optimize client interactions.

CNA Student

East Ridge Retirement Village
Cutler
12.2016 - 03.2017
  • Delivered primary resident care and assistance with daily living activities.
  • Provided companionship to elderly and developmentally disabled patients.
  • Collaborated with team to execute safe body mechanics and patient safety protocols.
  • Utilized assessment skills to identify necessary patient care requirements.
  • Maintained patient privacy and confidentiality of medical information.
  • Acted as liaison between patients and physicians to clarify treatment plans.
  • Ensured compliance with HIPAA regulations.
  • Documented patients' medical history, vital statistics, and test results in records.

Sales Associate/ Style Specialist

Aeropostale Inc
Miami
06.2015 - 07.2016
  • Assisted incoming customers promptly to address inquiries and provide solutions.
  • Recommended additional items, increasing purchase totals and enhancing customer satisfaction.
  • Trained new sales employees on effective selling techniques to improve overall performance.
  • Organized merchandise displays for visual appeal and improved customer engagement.
  • Reviewed transactions for fraudulent activities, ensuring security and compliance.
  • Responded professionally to telephone inquiries, showcasing product knowledge and service expertise.
  • Processed purchases efficiently using cash, credit, and debit payment methods.
  • Served as liaison among customers, store personnel, and various departments to resolve issues swiftly.

Education

Nursing Assistant - Biomedical Sciences

John A. Ferguson Senior High School
Miami, FL
06.2017

Bachelor of Science - Nursing

Southeastern College
West Palm Beach, FL

Skills

  • Bilingual
  • Workflow optimization
  • Operational compliance
  • Employee training
  • Customer service
  • Strong clinical judgment
  • Problem resolution ability
  • Facility management
  • Abides by infection control standards
  • Flow sheet charting skillfulness
  • Multi-line phone systems
  • Cpr certified
  • HIPAA compliance
  • Venipuncture and phlebotomy
  • Billing and coding
  • Alphabetical/numerical filing mastery
  • Public speaking
  • Sensitive material handling
  • Administrative operations
  • PC proficient
  • Data entry documentation

Certification

  • Notary Public-Florida
    Commissioned by the Florida Secretary of State | Expires: 01/2029
    License/Commission Number: HH 631275
  • Certified Nursing Assistant | Expires: 05/2026

License Number: CNA350056

  • CPR Certified | Expires: 04/2026

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Human Resources Manager

Bright Star Care, Home Health Care
03.2024 - 05.2025

Patient Recruiter

Miami Dade Medical Research Institute
06.2022 - 03.2023

Center Manager

American Care Medical Center
05.2022 - 12.2023

Medical Assistant

American Care Medical Center
04.2022 - 05.2023

Receptionist

American Care Medical Center
03.2022 - 04.2023

Medical Assistant

National Headache Institute
01.2022 - 06.2022

Phlebotomist

Quest Diagnostic Center
08.2021 - 01.2022

CNA, Unit Secretary

Baptist Hospital of Miami, Marrow Transplant
03.2021 - 06.2021

Administrative Assistant

Renovations Property Management
06.2019 - 07.2020

Call Center Representative

Renovations Property Management
06.2019 - 07.2019

Certified Nursing Assistant

Kendall Regional Medical Center
07.2017 - 09.2018

CNA Student

East Ridge Retirement Village
12.2016 - 03.2017

Receptionist

Rapid Wax
07.2016 - 06.2017

Sales Associate/ Style Specialist

Aeropostale Inc
06.2015 - 07.2016

Nursing Assistant - Biomedical Sciences

John A. Ferguson Senior High School

Bachelor of Science - Nursing

Southeastern College

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