Jessica Abshire
Lake Charles,LA
Summary
Dynamic customer service professional with proven sales skills and effective complaint resolution experience at Optimum. Skilled in analytical problem-solving and active listening, I excel at enhancing customer satisfaction and loyalty. Known for quickly acclimating to new situations, I consistently prioritize tasks to deliver exceptional service and resolve issues efficiently.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Optimum
02.2022 - 08.2024
- Addressed customer question's about Optimum's services, such as internet, TV, and phone plans.
- Helped customer's resolve technical issues with their device.
- I helped customers understand their bill and certain charges if needed, and handled payments.
- I would upsell as many chances as I could on a daily basis to help elevate the company.
- I helped customers with account updates, service charges, and or cancellations.
- Delivered prompt service to prioritize customer needs.
- I handled customer complaints and would escalate them to my supervisor when necessary.
- I managed at most 25 incoming calls a day from customers.
Walmart Associate
Walmart
06.2020 - 02.2022
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Manager
Piggly Wiggly Supermarket
02.2017 - 06.2020
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Basic Studies -
Alfred M. Barbe High School
Lake Charles, LA07.2016
Skills
- Effective complaint resolution
- Clear and concise communication
- Analytical problem-solving
- Active listening skills
- Technical Proficiency
- Emotional intelligence
- Consistent patience
- Prioritization of tasks
- Detail-oriented analysis
- Skilled at simultaneous task execution
- Proven sales skills
- Quickly acclimating to new situations
- Effective call handling
Timeline
Customer Service Representative
Optimum
02.2022 - 08.2024
Walmart Associate
Walmart
06.2020 - 02.2022
Manager
Piggly Wiggly Supermarket
02.2017 - 06.2020
Basic Studies -
Alfred M. Barbe High School
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