Jessica Adcox

1310 Edwards St.
Goldsboro, NC

Hours per week: 32, Part-time
Series: 0303 Miscellaneous Clerk and Assistant
Pay Plan: GS - General Schedule/Grade: 4 GS-0404-0406

• Administrative Assistant for maintenance, logs, and reports for grocery, produce, and meat department accounts.
• Oversee controlled inventory, manage manifests, and ensure compliance with regulatory standards.
• Successfully streamline inventory processes, update inventory to reflect sales, and improve accuracy in documentation, leading to enhanced operational efficiency.
• Verify accuracy across all store departments, including purchases, inventory, and refunds within the produce, meat, and grocery departments.
• Reconcile receipts and invoices, identify discrepancies, and apply solutions to maintain financial integrity and mitigate future discrepancies.
• Generate essential reports, shelf labels, and signage for operational use.
• Arrange product displays to enhance sales potential and visual appeal.
• Deliver customer service by assisting and welcoming visitors to foster a positive experience.
• Facilitate training programs for new employees on proper paperwork procedures, ensuring accuracy and compliance with organizational standards.
• Enhance new hire proficiency and efficiency by providing clear instructions and hands-on support, leading to reduced errors and increased productivity.
• Conduct regular self-audits of financial documents, identifying and correcting errors prior to final submission, ensuring 100% compliance with financial policies.

1310 Edwards St.

Goldsboro, NC

2/2023 - 7/2023

Hours per week: 32, Part-time

Series: 6914 Store Working

Pay Plan: WG - Nonsupervisory Pay

Schedules-Federal Wage System

Grade: 4, WG-5404-0402

• Processed transactions from vendors correctly, scanning merchandise and processing all paperwork to obtain full payment purchases.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Assisted customers with locating desired items, leading to increased sales and repeat business.
• Assisted with training new employees on store policies, procedures, and best practices for exceptional customer service delivery.
• Oversaw and ensured strict adherence to quality and safety standards, continuously updating hazardous material procedures to maintain compliance and safety.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Used an in-store system to locate inventory and place special orders for customers.

Substitute Teacher
Department of Defense, Okinawa, Japan
11/2019 - 3/2020
Hours per week: 40, Full-time, Payplan/Grade: TP Teaching Positions, TP-AA

• Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Delivered comprehensive instructional support to elementary students, fostering conducive learning atmosphere and enhancing student engagement through innovative activities
• Managed classroom dynamics with effective behavioral monitoring, ensuring structured environment while accommodating students requiring additional support
• Conducted assessments and contributed to students' academic development by assisting with grading and delivering personalized attention during small group sessions.
• Supervised lunchroom and recess activities.

Full Time, 40 hours a week

• Prepared and sorted a variety of documents for accurate data entry, meticulously verifying and correcting data to uphold high standards of database accuracy and management.
• Followed established guidelines and timetables for document processing and data entry, consistently meeting deadlines to support operational efficiency.
• Performed data entry with speed and accuracy.
• Supported document management tasks such as filing, scanning, and organizing files to ensure accessibility and compliance with organizational standards.

Full Time, 40 hours a week

• Decorated a diverse range of cookies for various events, ensuring each special order met the client's specifications and quality expectations.
• Maintained a clean, organized, and sanitized workstation, ensuring compliance with health regulations.
• Trained new employees in proper cookie decorating techniques and company procedures.
• Exceeded customer expectations by completing rush orders without compromising on quality or design integrity.
• Retained loyal clientele base through consistent high-quality workmanship coupled with exceptional interpersonal skills.
• Processed customer orders and payment transactions.
• Maintained a clean and safe bakery environment, adhering to food safety standards, while also handling cash register operations and fostering customer relationships to enhance satisfaction and loyalty.

Full Time, 40 hours a week

• Managed cash operations, including the accurate recording of transactions and daily reconciliation of cash drawers, ensuring integrity in financial handling
• Greeted customers entering store and responded promptly to customer needs.
• Enhanced customer dining experience by adeptly coordinating reservations, seating arrangements, and order management, while maintaining a professional demeanor and resolving service issues promptly.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.