Jessica Additon
Coral Springs,FL
Summary
Dynamic leader and strategic planner with a proven track record at Everything Tradeshows, Inc., where I spearheaded operations, enhancing productivity by implementing innovative solutions and fostering a culture of continuous improvement. Excelled in team building and operational management, significantly boosting efficiency and client satisfaction. Skilled in negotiations and effective communication, achieving substantial cost savings and revenue growth. Veteran Senior Executive adept at increasing profit margins by growing sales and reducing costs. Hands-on, proactive manager with adaptable and creative approach. Driven to always be improving business operations. Specializing in the Trade Show Industry with eight-year track record of success.
Overview
7
7
years of professional experience
Work History
VP of Operations and Client Happiness Officer
Everything Tradeshows, Inc.
02.2018 - Current
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
- Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
- Spearheaded quality assurance initiatives to ensure consistent delivery of high-quality products while minimizing production defects.
- Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
- Assisted in training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Office Administrator
Coral Springs Montessori School
06.2017 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Skills
- Operational management
- Project Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Decision-Making
- Relationship Building
Timeline
VP of Operations and Client Happiness Officer
Everything Tradeshows, Inc.
02.2018 - Current
Office Administrator
Coral Springs Montessori School
06.2017 - 01.2018
Similar Profiles
VANISHA SAHYEVANISHA SAHYE
Brand Ambassador at Partime - Tradeshows- Conference- EventsBrand Ambassador at Partime - Tradeshows- Conference- Events
Muhammad SunainMuhammad Sunain
Invoicing & Billing at First Arabia for Tradeshows and ConferencesInvoicing & Billing at First Arabia for Tradeshows and Conferences
Kavindi MaheshaKavindi Mahesha
Administrative & Finance Assistant at First Arabia Tradeshows & ConferencesAdministrative & Finance Assistant at First Arabia Tradeshows & Conferences
Harmony GraceHarmony Grace
Regional Partnerships at Dazos Behavioral HealthRegional Partnerships at Dazos Behavioral Health
CRISTIAN MEDORCRISTIAN MEDOR
Real Estate Agent at Millennium Realty Center LLCReal Estate Agent at Millennium Realty Center LLC