Jessica A. Dietz
Saugus,USA
Summary
Professional with proven experience in providing exceptional administrative support in dynamic environments. Skilled in managing schedules, coordinating meetings, and maintaining comprehensive records. Strong focus on team collaboration and delivering consistent results. Highly adaptable with knack for problem-solving and effective communication.
Overview
20
20
years of professional experience
Work History
Practice Assistant II
Mass General Brigham (Brigham & Women’s Hospital)
12.2019 - Current
- Coordinate & manage day-to-day office & clinical/surgical operations for Otology, which consists of scheduling routine follow ups, chart prepping, diagnostic imaging & surgical scheduling.
- Manage all Otology correspondence (email, telephone, faxes & in-basket messages)
- Provide support to Administrative Manager with integrating new hires into the company culture while providing them with the resources they need to be successful in their roles as well fill in wherever extra support is needed within the department.
- Manage CI Program operations by scheduling and coordination of pre-implant evaluations/post-operative clinical services, tracking & reporting of financial approvals, ordering and receiving devices and accessories
- Contributed to practice growth by providing excellent customer service, resulting in numerous positive reviews and referrals from satisfied patients.
Administrative Assistant
Compunnel Healthcare (Formerly Alternative Solutions Inc.)
10.2017 - 12.2019
- Multiple clinical duties such as: Chart prepping, scanning, faxing, manage clinical & surgical schedules
- Answered phones and took detailed messages and sent to the appropriate person
- Obtained insurance referrals along with Prior Authorizations
- Run a variety of computer reports to obtain information and verify data is accurate or corrected.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Medical Assistant
Bulfinch Temporary Services
04.2015 - 10.2017
- Collected and documented patient medical information such as medical history, medication information, symptoms, allergies, blood pressure, temperature and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Pharmacy Technician
CVS Caremark
01.2014 - 10.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Certified Teacher
Sunrise Learning Academy
10.2014 - 02.2015
- Managed classroom behavior effectively by establishing clear expectations and implementing consistent consequences when necessary, creating a positive learning environment for all students.
- Implemented data-driven instructional practices to target areas of weakness, resulting in increased student achievement across all subject areas.
- Designed engaging hands-on activities that encouraged problem-solving skills and critical thinking among students.
- Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
- Collaborated with fellow teachers to exchange best practices and strategies for effective teaching.
Office Assistant Specialist
Institute for Global Youth Development Programs
04.2012 - 06.2012
- Developed correspondence letters, memos, and emails.
- Heavy Use of Microsoft Office, Excel, and PowerPoint
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Infant/Toddler Teacher
Bright Horizons Family Solutions
06.2007 - 01.2010
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Toddler/Preschool Teacher's Aide
Kinderland Academy
10.2006 - 05.2007
- Developed weekly lesson plans and activities to engage children and promote learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 7 children through entire school day.
Home Health Aide
Addus Healthcare
10.2005 - 07.2006
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Education
Bachelor of Science - Health Services Administration
Bay Path University
Longmeadow, MA05-2027
Allied Health Certificate Program - Medical Assistant
Lincoln Technical Institute
Somerville, MA01.2012
Skills
- Epic Hyperspace (Cadence)
- Microsoft Office applications expertise
- Knowledge of medical terminology
- Analytical problem solving
- Typing speed of 46 WPM
- Effective time management
- Effective organizational skills
- Prioritization and multitasking
- Collaborative teamwork abilities
- Effective prioritization
- Clear written and verbal communication
- Document preparation
Timeline
Practice Assistant II
Mass General Brigham (Brigham & Women’s Hospital)
12.2019 - Current
Administrative Assistant
Compunnel Healthcare (Formerly Alternative Solutions Inc.)
10.2017 - 12.2019
Medical Assistant
Bulfinch Temporary Services
04.2015 - 10.2017
Certified Teacher
Sunrise Learning Academy
10.2014 - 02.2015
Pharmacy Technician
CVS Caremark
01.2014 - 10.2014
Office Assistant Specialist
Institute for Global Youth Development Programs
04.2012 - 06.2012
Infant/Toddler Teacher
Bright Horizons Family Solutions
06.2007 - 01.2010
Toddler/Preschool Teacher's Aide
Kinderland Academy
10.2006 - 05.2007
Home Health Aide
Addus Healthcare
10.2005 - 07.2006
Bachelor of Science - Health Services Administration
Bay Path University
Allied Health Certificate Program - Medical Assistant
Lincoln Technical Institute
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