Jessica Adkins
Montross,VA
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
17
17
years of professional experience
Work History
Senior Floating Property Manager
Fairfield Residential Company LLC
02.2024 - Current
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings. When starting at this community we were 89% occupied and currently are at 94.73% occupancy.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Pre-qualified applicants, completed move-in files by following LIHTC program to stay in compliance with state.
Floating Community Manager
Fairfield
11.2022 - 07.2023
- Provided support system to community manager daily.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Increased occupancy utilizing CRM, community outreach and cold calling.
- Trained staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Trained staff members company policies and compliance.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maintained compliance with all files reviewed for current applications.
Community Manager
Fairfield
01.2022 - 10.2022
- Worked with maintenance staff to complete timely repairs and enhancements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Managed community within established cost constraints.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Property Manager
Fairfield
01.2020 - 12.2020
- Assistant Property Manager of a 285 Garden Style apartment homes
- Responsible for overall customer satisfaction and ensuring the overall customer experience is positive as this is the driver for the business
- Assisted the Property Manager in all facets of the business operations to include: Full responsibilities for lease management and the overall occupancy/vacancy ratios
- Performance of all the aspects of Lease Management such as sales, showings, contracts, negotiations, contract preparation, proper follow up with the potential or existing tenant/customer
- Ensure all leases are fully completed, filed accurately and accessibly
- Assist in all aspects of managing the property (ensuring all facility maintenance is up to date, ensure the grounds are maintained and displaying an image to attract new tenants/customers and retain existing tenants/customers), rent collection, prepare notifications to residents and to attorney if tenants/customers are late, rent roll reviews, rent increases, and preparation of vacancy reports
- Responsible for daily deposits and input of rents into accounting system
- (Yardi accounting system)
- Keep track of maintenance work orders, make sure they are completed in timely fashion
- Input and ensure close of work orders from service team in the management system
- Responsible for input to rent relief, working with residents and getting approval to include receiving of funds.
LEASING CONSULTANT
The Strand of Alexandria
08.2013 - 09.2015
- Toured property with prospective tenants and provided wealth of information regarding its key features
- Marketed property to local businesses through collateral, emails, and phone calls
- Performed background checks on over 200 apartment applicants
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Collected monthly rent payments and other fees, always properly recording and processing money
- Distributed and followed up on tenant renewal notices
- Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
03.2011 - 06.2013
- Marketed property to local businesses through collateral, emails and phone calls
- Toured property with prospective tenants and provided wealth of information in regard to its key features
- Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners, and other services
- Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations, and one-story configurations
- Collected monthly rent payments and other fees, always properly recording and processing money
- Collected rent and tracked resident payments and information in Yardi
- Kept meticulous records of all correspondence between management and tenants
- Resolved conflicts between tenants in most effective manner.
TELLER/CSA/TELLER SUPERVISOR
PNC Bank
10.2007 - 09.2010
- Provided high level of customer service through friendly approach, strong professionalism, and timely assistance with customer transactions
- Completed special procedures for customers such as ordering new checks, stopping payments, or investigating identity theft
- Completed highly accurate, high-volume money counts via both manual approaches and machine-driven
- Promoted products or services to each customer to consistently achieve sales targets
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Processed quarterly Vault and ATM audits with zero error rate
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Maintained scheduling for main branch to keep all shifts appropriately staffed
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
C.D. Hylton High School
Woodbridge, VASkills
- Training and mentoring
- Relationship building and retention
- Staff management
- Telephone and email etiquette
- Marketing and advertising
Timeline
Senior Floating Property Manager
Fairfield Residential Company LLC
02.2024 - Current
Floating Community Manager
Fairfield
11.2022 - 07.2023
Community Manager
Fairfield
01.2022 - 10.2022
Assistant Property Manager
Fairfield
01.2020 - 12.2020
LEASING CONSULTANT
The Strand of Alexandria
08.2013 - 09.2015
03.2011 - 06.2013
TELLER/CSA/TELLER SUPERVISOR
PNC Bank
10.2007 - 09.2010
High School Diploma -
C.D. Hylton High School
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