Jessica Agudo
Sterling Heights,MI
Summary
Dedicated professional offering 3-year background in inventory control, order fulfillment, logistics management and compliance within the cannabis industry. Thoroughly trained in Metrc and Counterpoint systems, with the ability to quickly gain knowledge in any new systems and operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking for a full time position that will allow growth within the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supply Chain Order Fulfillment Manager
Pharmacann
11.2023 - 02.2024
- Managed team of 12 warehouse employees to ensure timely and accurate order fulfillment.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Established inventory targets and stock level, and managed flexibility strategy to optimize inventory.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Developed comprehensive training programs for team members, enhancing skills development and employee retention rates within the department.
- Managed logistics functions including shipping coordination and carrier selection.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Implemented quality control measures to minimize errors and returns from customers.
- Developed and maintained knowledgeable and productive team of employees.
- Participated in strategic planning meetings with upper management to align the fulfillment department's objectives with overall company goals.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Supply Chain Order Fulfillment Supervisor
Pharmacann
11.2020 - 11.2023
- Supervised 8 staff members to perform Order Fulfillment duties in accordance with state laws and established procedures.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Performed cycle counts to verify accuracy of on-hand inventory for over 500 products.
- Analyzed business operations to quickly resolve problems and manage workflow process to keep projects on track.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Enhanced order accuracy by implementing efficient picking and packing procedures.
- Monitored progress of tasks to provide feedback for improvement.
- Contributed to long-term strategic planning for the organization by identifying potential areas of growth within the order fulfillment department.
- Streamlined warehouse processes for improved productivity and reduced fulfillment times.
- Enforced team adherence to safety regulations and protocols.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Developed and implemented strategies to improve team productivity and efficiency.
- Optimized storage systems within the warehouse facility, leading to increased space utilization without compromising product accessibility or safety standards.
- Implemented continuous improvement initiatives that led to significant reductions in processing time for customer orders.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Collaborated with other teams within the organization to achieve overall company goals related to efficiency, quality, and customer satisfaction levels during peak periods of business activity.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Monitored employee performance closely, providing constructive feedback on specific tasks regularly while offering opportunities for professional development.
- Assigned tasks to team members to complete within designated time frames.
- Navigated through Metrc & Counterpoint systems to build, track and monitor orders.
- Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.
Prepared Foods Associate
Sam's Club
04.2018 - 11.2020
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in design and execution of promotional in-store displays.
- Streamlined processes within the prepared foods department, reducing wait times for customers during busy periods without compromising quality or service levels.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Organized food and products by date and maintained adequate supplies.
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Maintained high level of efficiency in fast-paced work environment.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Customer Service Clerk
Meijer
12.2011 - 02.2018
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented new strategies to effectively manage difficult customer interactions, resulting in fewer escalated issues.
- Maximized productivity using effective time management techniques while maintaining high-quality service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associates Of General Education - Psychology, Business
Macomb Community College
Warren, MI07.2011
High School Diploma -
Henry Ford II High School
Sterling Heights, MI06.2006
Skills
- Mentoring and training
- Logistics Planning
- Regulations Compliance
- Distribution and Warehousing
- Worker Supervision
- Warehouse Logistics
- Shipping and receiving
- Order picking and processing
- Inventory Reconciliation
- Supply Chain Coordination
- Order Fulfillment
- Order Management
- Data Entry
- Supply Chain Performance Management
- Data Management
- Self-Directed
- Task Prioritization
- Time Management
- Multitasking Abilities
- Sorting Data
- Metrc
- Counterpoint
Certification
- Metrc Training
- [Area of certification] Training - [Timeframe]
Timeline
Supply Chain Order Fulfillment Manager
Pharmacann
11.2023 - 02.2024
Supply Chain Order Fulfillment Supervisor
Pharmacann
11.2020 - 11.2023
Prepared Foods Associate
Sam's Club
04.2018 - 11.2020
Customer Service Clerk
Meijer
12.2011 - 02.2018
Associates Of General Education - Psychology, Business
Macomb Community College
High School Diploma -
Henry Ford II High School