JESSICA A. HANSLEY

Work with US active duty military, veterans and dependents in the role of case management.

• Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
• Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
• Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
• Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
• Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
• Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Responded promptly and professionally to patient questions and concerns.
• Effectively communicated with physicians regarding patient needs, performance, medications and changes.
• Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry bestpractices.
• Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
• Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
• Worked with suppliers and vendors on provision of medical equipment, items and services.
• Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.

• Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
• Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
• Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
• Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.

• Serve as pediatric care manager to underserved children and their families in local community that fall beneath the poverty level
• Caring for patients and families by educating, advocating, linking with local resources to assist with overcoming health and social barriers
• Improved quality of patient care and lowered costs by providing coordination of services through collaboration with health care team
• I prevented unnecessary hospital admissions and emergency department visits through utilization of a broad range of resources
• Education of patient and parent in regards to medications, disease management and medical home
• Proactively assessed potential problems and initiated solutions utilizing Best Nursing Practices
• Collaborate with clinic providers and staff to develop appropriate care plans for high risk patients, such as medically complex, foster care, high ED utilization, transitional care, behavioral health and delinquent well visit
• Educated clinic staff on current nursing best practices and efficient ways to implement utilizing the nursing process
• Certified Case Manager (CCM)
• Behavior Health Emergencies
• Diabetes Boot camp via East Carolina University
• Asthma Coalition Member
• Health Services Advisory Committee
• Local Interagency Community Committee
• Preceptor training via Community Care of NC
• Physician Asthma Care Education (PACE)
• LEAN training and facilitator
• Mobile App champion
• Fostering Health N.C

• Serve as charge nurse caring for patients with acute illnesses, including acute respiratory distress, respiratory failure, post-operative pediatric surgeries, sickle cell, child abuse and drug over dose
• Promote health and support patients and families in coping with illness
• Provide strong contributions as key member of unit quality assurance program designed to identify and evaluate problems, manage patient census, and allocate staff assignments
• Exhibit motivation and dedication by providing the highest quality of care to each patient
• PALS instructor
• JACHO readiness committee
• Contributed substantially to successful JCAHO accreditation within the department
• Charge Nurse
• Preceptor to newly hired nursing staff

• Delivered a complete range of LPN services and expertise to admitted patients
• Accurately obtained and documented patient history and medication lists, assessed individual conditions and needs, and selected departmental referrals for acute and chronically ill patients
• Prepared equipment and assisted physicians during patient examinations and treatments
• Monitored patient reactions to medications and reported to RN and MD staff as appropriate
• Repeatedly commended by patients and supervisors for outstanding quality of care; received consistent mention in care-survey responses
• Maintained a high degree of accuracy to achieve optimal patient acuity monitoring
• Significantly improved facility's public image by ensuring exceptional patient satisfaction

• Provided care for patients suffering from oncology and hematology disorders such as cancer; AIDS; sickle cell; vitamin B12 deficiencies; hepatitis and anemia
• Acquired and recorded patient information
• I prepared patients for chemotherapy, doctor visits, and bone marrow biopsy during appointed time
• Relay for life
• Patient special events coordinator
• Coordinator of clinical trial lab specimens