Jessica Ahern
Springfield,OR
Summary
Dynamic and dedicated professional with extensive experience at Walmart, excelling in food safety and customer service. Proven track record in inventory management and enhancing customer satisfaction through effective communication and teamwork. Recognized for reducing waste and maintaining high standards in food handling, ensuring a safe and enjoyable shopping experience.
Overview
10
10
years of professional experience
Work History
Deli/Bakery Sales Associate
Walmart Neighborhood Market
10.2022 - Current
- Managed inventory effectively by rotating stock, reducing waste, and maintaining accurate records of products sold.
- Provided exceptional customer service through active listening, empathetic responses, and timely resolution of issues or concerns.
- Maintained safe food handling standards at all times.
- I cook the last round of hot cooks for the day such as, rotisserie chickens, popcorn chicken, hotdogs and a few other items.
- I do all the closing cleaning tasks for that day to company standards.
- Assist customers with slicing thier meat and cheese.
- I have the added responsibility of ordering production for the deli, and counting the chubs weights once a month for fresh inventory.
Food and Consumables Associate
Walmart
07.2021 - 10.2022
- Supported management with various administrative tasks as needed for smooth operations and streamlined workflow processes.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Collaborated with team members to maintain a clean and organized store environment, resulting in higher customer satisfaction ratings.
- Escorted customers to consumable displays, assessed needs and suggested products to fit needs.
- Directed visitors throughout store layout and assisted customers in selection of various products.
- Provided exceptional customer service, resolving issues promptly and professionally for enhanced loyalty and repeat business.
- Assisted customers in locating desired items quickly, resulting in improved shopping experiences.
- Helped maintain neat, clean, organized and safe store and arranged merchandise on store fixtures and displays.
- Ran go backs to their proper place in the store, and ran claims to their proper department.
- Helped in the produce department occasionally.
Online Personal Shopper
Walmart
07.2020 - 07.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Dispensed customers groceries to their vehicles.
- Staged grocery items so dispensers could easily grab the totes they needed to dispense quickly.
CAP 2 Associate
Walmart
05.2019 - 07.2020
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency [Number]%.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
- Helped unload the truck in 2 hours or less, and then stock all of our assigned departments freight in a certain time frame.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Maintained a safe work environment by adhering to company safety policies and promptly reporting any hazards or incidents.
- Increased overall store performance by consistently meeting productivity goals through efficient task execution.
Lawn and Garden Associate
Walmart
06.2018 - 05.2019
- Assisted in the loading of heavy merchandise for customers, ensuring a positive shopping experience.
- Managed customer returns efficiently, resolving issues promptly to maintain client satisfaction levels high.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Collaborated with team members to create visually appealing displays that showcased seasonal plants and products.
- Proactively identified potential safety hazards within the Lawn and Garden section, taking corrective measures where necessary for a safer shopping environment.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Cashiering.
Frozen and Dairy Associate
Walmart
10.2015 - 05.2018
- Streamlined restocking procedures with timely communication between team members regarding low inventory items needing replenishment.
- Adhered to company policies regarding food safety guidelines throughout the handling process of perishable items.
- Reduced shrinkage rates through diligent attention to product rotation, minimizing spoilage, and waste disposal efforts.
- Maintained a clean, organized, and visually appealing department through regular cleaning tasks.
- Enhanced customer satisfaction by promptly and accurately stocking frozen and dairy products.
- Upheld safety standards within the department by monitoring temperature controls and addressing any issues immediately.
- Contributed to the team''s efficiency by unloading delivery trucks and organizing inventory in storage areas.
- Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
Education
High School Diploma -
Bailey Alternative High School
Springfield, MO05-2005
Skills
- Food safety
- Excellent customer service
- Patience and empathy
- Safety awareness
- Food handling
- Kitchen support
- Accurate money handling
- Cash register operation
- Food handling safety
- Cleaning and sanitizing
- Customer service
- Punctual and reliable
- Workplace safety
- Sanitation procedures
- Food preparation
- Food safety compliance
- Stock replenishment
- Customer satisfaction
- Team collaboration
- Verbal and written communication
- Stock rotation
- Hospitality service expertise
- Supply ordering
Timeline
Deli/Bakery Sales Associate
Walmart Neighborhood Market
10.2022 - Current
Food and Consumables Associate
Walmart
07.2021 - 10.2022
Online Personal Shopper
Walmart
07.2020 - 07.2021
CAP 2 Associate
Walmart
05.2019 - 07.2020
Lawn and Garden Associate
Walmart
06.2018 - 05.2019
Frozen and Dairy Associate
Walmart
10.2015 - 05.2018
High School Diploma -
Bailey Alternative High School