Jessica Aigotti
Conway,South Carolina
Summary
Dynamic medical receptionist with proven expertise in HIPAA compliance and patient scheduling at Waccamaw Urology. Adept at enhancing customer service and streamlining office administration, I excel in problem-solving and organizational skills, ensuring a positive patient experience while maintaining efficient operations. Committed to delivering excellence in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Medical Front Office Receptionist
Waccamaw Urology
01.2025 - 04.2025
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Coordinated referrals between primary care providers and specialists.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Called patients to confirm scheduled appointments and obtain additional details.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Straightened up waiting room to maintain neat and organized space.
- Prepared charts for new patients prior to their appointment.
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Responded to emails from patients inquiring about appointments or other matters related to their care.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Stocker
Walmart
06.2018 - 01.2025
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
- Provided assistance to customers with locating items
- Performed basic maintenance tasks such as cleaning shelves, sweeping floors, dusting fixtures
- Developed strong customer service skills while assisting customers in locating items throughout the store
- Sorted pallets and containers and transported items to sales floor for stocking
Team Lead
Walmart
05.2022 - 05.2023
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Reported staff progress, deficiencies, and training needed to management
- Resolved problems and escalated high-level issues to supervisor within established timeframes
Academy Trainer
Walmart
08.2021 - 05.2022
- Coached team for success by using corrective action processes.
- Led regular team meetings to communicate current business trends and relevant updates.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved conflicts between team members quickly and effectively.
- Ensured that all products were labeled properly before stocking the shelves.
- Monitored expiration dates of perishable items to ensure freshness.
- Assigned work and monitored performance of project personnel.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Personal Shopper
Walmart
10.2019 - 08.2021
- Received work assignments from order system to fill orders
- Maintained positive working relationships with customers, team members, and leadership
- Performed regular quality control checks of merchandise before delivery
- Utilized selection process for products within store and bagged products following bagging standards
- Resolved customer complaints quickly by contacting leadership
- Stored product correctly in staging area, following safety guidelines
- Ensured a safe working environment free from hazards or risks
Cashier
Walmart
06.2018 - 10.2019
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Developed strong customer service skills by providing efficient and accurate service
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Greeted and informed customers of products, fostering positive store experiences
- Processed customer orders and ensured the accuracy of their purchases
Medical Receptionist
Professional Rehabilitation Services
02.2016 - 06.2018
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Processed payment transactions for cash, checks, and credit and debit cards
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
- Greeted patients and visitors in a friendly manner to ensure a positive experience
Hair stylist
Sport Clips
12.2012 - 04.2016
- Developed strong customer service skills by providing excellent client consultations
- Created an inviting atmosphere by engaging in friendly conversations with customers
- Effectively managed time between multiple appointments to ensure customer satisfaction
- Educated clients on hair care techniques and products
- Washed, rinsed, and dried clients' hair using appropriate shampoos and conditioners
- Adhered to health and safety standards while working in the salon environment
- Uphold safety and sanitation standards to reduce salon risks
- Sanitized workstations and equipment for customer health and workplace safety
Education
Associate - Medical administration Assistant
Ultimate Medical Academy
Clearwater, Flordia05.2015
High School Diploma -
St James High
Murrells Inlet, South Carolina06.2008
Skills
- Inventory management
- Organizational skills
- Stock rotation
- Safety protocols
- Customer service
- Problem solving
- Coaching and mentoring
- Goal setting
- Decision making
- Office Administration
- Patient Registration
- Medical Office Procedures
- HIPAA Compliance
- Professionalism
- Appointment Management
- Patient Scheduling
- Front Desk Operations
- ICD 10 code and CPT code
Timeline
Medical Front Office Receptionist
Waccamaw Urology
01.2025 - 04.2025
Team Lead
Walmart
05.2022 - 05.2023
Academy Trainer
Walmart
08.2021 - 05.2022
Personal Shopper
Walmart
10.2019 - 08.2021
Stocker
Walmart
06.2018 - 01.2025
Cashier
Walmart
06.2018 - 10.2019
Medical Receptionist
Professional Rehabilitation Services
02.2016 - 06.2018
Hair stylist
Sport Clips
12.2012 - 04.2016
Associate - Medical administration Assistant
Ultimate Medical Academy
High School Diploma -
St James High
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