Jessica Aikman
Sparks,NV
Summary
Dynamic and compassionate professional with a proven track record, enhancing resident satisfaction and wellbeing through innovative activity programs. Skilled in client advocacy and medication administration, I excel in creating engaging environments and delivering exceptional care. Demonstrated adaptability and strong work ethic, significantly increasing activity participation.
Overview
23
23
years of professional experience
Work History
Lifestyle Assistant
Clearwater Living Memory Care
02.2024 - Current
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings
- Engaged residents through events, small groups, and personal attention.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
- Provided emotional support and companionship to improve quality of life for residents.
Caregiver
Comfort Keepers
08.2023 - 05.2024
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Patient Care Manager
Great Lakes Medical Billing Practice Management
01.2023 - 06.2023
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Implemented electronic health record systems to enhance data management, leading to improved patient outcomes.
- Worked with providers to define quality metrics and outcome reporting process.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
Medial Assistant Call Center Representative
Northern Nevada Medical
04.2022 - 12.2022
- Managed high call volumes while providing exceptional patient support and maintaining professional composure.
- Established trust with patients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Assistant
Renown Regional Medical Center
09.2018 - 12.2021
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed medical records management, including filing, organizing and scanning documents.
- Used sample prep equipment to prepare for drug tests.
Caregiver
In-Home Support Service
08.2004 - 06.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Completed regular check-ins and progress report for each client.
- Worked flexible hours across night, weekend, and holiday shifts.
Behavioral Health Technician
Trumpet Behavioral Health
08.2016 - 06.2017
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
- Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
- Enhanced client progress by utilizing evidence-based Applied Behavior Analysis techniques in therapy sessions.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
Special Needs Paraprofessional
Oakley Unified School District
08.2016 - 06.2017
- Aided teachers in modifying assignments and assessments based on each student''s strengths, challenges, and goals.
- Maintained detailed documentation on student performance and progress, facilitating data-driven decision making for interventions or accommodations.
- Provided one-on-one support for students with special needs, fostering increased engagement and participation in class activities.
- Supported students'' social-emotional development by promoting positive interactions and addressing behavioral concerns promptly.
- Facilitated small group instruction sessions focusing on targeted skills or concepts tailored to individual student needs.
- Enhanced student communication skills by implementing individualized speech therapy techniques.
- Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for each student
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers and specialists to assess student progress.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Trained in crisis prevention and intervention techniques, effectively deescalating challenging situations when necessary.
- Engaged with students during extracurricular activities, supporting their interests beyond classroom.
Massage Therapist
Massage Envy
07.2004 - 05.2012
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Educated clients on benefits of massage and recommended home care techniques.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Promoted wellness by educating clients on self-care and stress management techniques.
Office Administrative Assistant
Pacific Pride Distribution
06.2001 - 08.2004
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Managed the accounts receivable process, ensuring prompt payments from clients and minimizing outstanding balances.
- Reviewed billing problems, researched issues, and resolved concerns.
- Assisted in maintaining accurate shipping schedules by coordinating with transport providers and processing necessary documentation swiftly.
- Completed physical inventory counts each month.
Education
Certificate - Medical Assistant
Boston Reed
Napa, CA06-2014
Associate of Science - Massage Therapy
Western Career College
Pleasant Hill, CA06-2005
Skills
- Customer Service
- Trauma-informed counseling
- Strong Work Ethic
- Multitasking
- Active Listening
- Compassionate Care
- Data Entry
- Client Advocacy
- Medication Administration
- Behavioral Management
- CPR Certified
- First Aid Certification
- Crisis Intervention
- Adaptability and Flexibility
- Excellent Communication
- Client Records Management
Timeline
Lifestyle Assistant
Clearwater Living Memory Care
02.2024 - Current
Caregiver
Comfort Keepers
08.2023 - 05.2024
Patient Care Manager
Great Lakes Medical Billing Practice Management
01.2023 - 06.2023
Medial Assistant Call Center Representative
Northern Nevada Medical
04.2022 - 12.2022
Medical Assistant
Renown Regional Medical Center
09.2018 - 12.2021
Behavioral Health Technician
Trumpet Behavioral Health
08.2016 - 06.2017
Special Needs Paraprofessional
Oakley Unified School District
08.2016 - 06.2017
Caregiver
In-Home Support Service
08.2004 - 06.2018
Massage Therapist
Massage Envy
07.2004 - 05.2012
Office Administrative Assistant
Pacific Pride Distribution
06.2001 - 08.2004
Certificate - Medical Assistant
Boston Reed
Associate of Science - Massage Therapy
Western Career College
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