JESSICA AKE
Inglewood,CA
Summary
Responsible and motivated graduate ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career- focused job seeker, anxious to obtain an entry-level customer service/human resource position to help launch career while achieving company goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Guest Advocate
Target
11.2023 - Current
- Learned new technologies and procedures when helping different departments.
- Processed returns of merchandise and answered any questions or concerns regarding products or policies.
- Assisted the Team Lead with managing break schedules, stocking up merchandise, back stocking, and supervising the salesfloor.
- Trained new employees the correct procedures when cashiering and when customers are picking up the orders they placed online.
- Answered any questions regarding the Target App (Target Circle), how to apply for promotional offers, and instructed where items are located on the sales floor.
Level 6 Associate
In-N-Out
05.2018 - Current
- I instructed employees on company policies and job duties.
- Answered questions and concerns regarding company products, services, and prices.
- Managed customer inquiries, complaints, and requests.
- Prepared a variety of food dishes by following strict guidelines and procedures.
- Stores excess food according to temperature storage specifications.
- Trained and supervised new employees on the operation of assigned stations within kitchen areas.
- Monitored cash handling procedures to maintain accuracy and accountability.
- Operated cash register and received payment from customers in cash or credit form.
- Trained new associates on customer service standards and operational procedures.
HR Intern
Sanyo Denki America
07.2023 - 09.2023
- Obtained hands-on working experience to demonstrate educational skills and gain industry knowledge.
- Processed data and paperwork for new hires, employee changes, and I-9 verifications.
- Prepared HR reports and documents, including employee handbooks and job descriptions.
- Complied and organized employee data in HR databases.
- Coordinated employee trainings and development programs.
- Maintained and updated human resources documents, such as organizational charts, employee handbooks, directories, and performance evaluation forms.
- Worked closely with the payroll department to verify the accuracy of employee information.
- Scheduled and conducted employee orientations.
- Maintained employee records and updated HR databases for accuracy and compliance.
Education
Bachelor of Science - Human Resources Management
Bellevue University
Bellevue, Nebraska, NE12-2027
Bachelor of Arts - Sociology
California State University, Dominguez Hills
Carson, CA12-2023
Skills
- Employee training
- Customer service
- Team collaboration
- Conflict resolution
- Stress tolerance
- Complaint handling
- Exceptional communication
- Guest relations
- Guest accommodations
- Documentation and reporting
- Payment processing
- Flexible schedule
- Cash handling experience
- Multitasking and prioritization
Timeline
Guest Advocate
Target
11.2023 - Current
HR Intern
Sanyo Denki America
07.2023 - 09.2023
Level 6 Associate
In-N-Out
05.2018 - Current
Bachelor of Science - Human Resources Management
Bellevue University
Bachelor of Arts - Sociology
California State University, Dominguez Hills