Jessica Alanis
San Antonio
Summary
Dynamic analyst with a proven track record at Etech, leveraging analytical thinking and excellent communication skills to drive process improvements. Successfully enhanced team collaboration and identified operational efficiencies, contributing to strategic planning initiatives. Proficient in Microsoft Excel, I excel in delivering actionable insights that support decision-making and foster continuous improvement.
Overview
8
8
years of professional experience
Work History
Analyst
Etech
06.2023 - Current
- Analyzed data trends to support decision-making processes.
- Assisted in developing reports.
- Supported project teams by gathering and organizing relevant information.
- Conducted research to identify potential opportunities and challenges.
- Developed presentations to communicate findings and recommendations effectively.
- Participated in team meetings, contributing insights for strategic planning initiatives.
- Collaborated with clients to identify opportunities for process improvement and increased efficiency.
- Performed audits on QA
- Improved team collaboration with implementation of new communication tools.
- Lead collaboration with teamleads
- Collaborated weekly touch bases with meetings with QA
- Maintained ATA's for 9 QA
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service Representative
Etech
06.2023 - Current
- NDR
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses to customer issues and maintaining service quality.
- Implemented feedback mechanisms to gather insights on customer experiences, driving continuous improvement initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of program details.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Etech
11.2022 - Current
- Altice
- Sales- Internet, cable, mobile
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high-volume calls, ensuring timely responses to customer issues and maintaining service quality.
Medical Billing Specialist
Billing Experts of San Antonio
02.2018 - 12.2020
- Processed and submitted insurance claims to ensure timely reimbursement for medical services rendered
- Reviewed patient billing statements to identify discrepancies and resolve issues promptly
- Utilized electronic health record (EHR) systems to maintain accurate patient financial information
- Collaborated with healthcare providers to clarify billing queries and enhance revenue cycle efficiency
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
Education
GED -
Positive Solutions
San Antonio, TXSkills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Attention to detail
- Decision-making
- Process improvements
- Continuous improvement
- Issue identification
- Audit support
- Excellent communication
Timeline
Analyst
Etech
06.2023 - Current
Customer Service Representative
Etech
06.2023 - Current
Customer Service Representative
Etech
11.2022 - Current
Medical Billing Specialist
Billing Experts of San Antonio
02.2018 - 12.2020
GED -
Positive Solutions