Jessica Alaniz
San Marcos,TX
Summary
Resourceful professional with over10 years of experience in hospitality, customer service, and management. Adept at staff management, food service, problem-solving, and maintaining high operational standards. Seeking to apply my skills in a dynamic hospitality role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Director of Dining Services
Chartwells Higher Education
01.2024 - Current
- Assisted in managing dining hall operations, ensuring high-quality food service and cleanliness
- Supervised and trained staff, including supervisors, to maximize performance
- Managed food production, scheduling, and inventory, ensuring health and safety compliance
- Processed invoices, submitted work orders, and handled staff behavior issues
- Delegated tasks and monitored supervisor performance to ensure efficient operations
Supervisor
Chartwells Higher Education
01.2023 - 12.2023
- Managed large dining hall staff, ensuring efficient service and cleanliness
- Handled invoices, food production, allergen labeling, and customer satisfaction
- Supported scheduling, pre-shift services, and the Director with operational tasks
Front of House Manager
Atria Senior Living
10.2021 - 11.2022
- Supervised front-of-house staff, ensuring excellent service for residents and guests
- Managed seating, guest interactions, and service flow in compliance with health regulations
- Addressed customer complaints, monitored inventory, and coordinated with kitchen staff
Kitchen Manager
Black Walnut Cafe
03.2020 - 10.2021
- Supervised kitchen operations and staff, ensuring food quality and safety
- Managed inventory, food costs, and scheduled shifts to meet demand
- Enforced food safety regulations and collaborated with front-of-house staff for efficient service
Assistant Kitchen Manager
Mangia Pizza
03.2018 - 03.2020
- Assisted with pizza preparation, inventory management, and food safety
- Supported menu updates, portion control, and waste reduction
- Worked closely with kitchen and front-of-house teams for smooth operations
Server
Yard House
12.2018 - 01.2020
- Provided excellent customer service, took orders, and processed payments
- Worked efficiently during peak hours, ensuring timely service and guest satisfaction
Hostess
Paul Martin's American Grill
10.2017 - 12.2018
- Greeted and seated guests, managed reservations, and handled guest inquiries
- Ensured the dining area was clean and organized, assisting with guest concerns
Education
Bachelor's Degree - Communication Studies
Texas State University
San Marcos, TX12.2023
Skills
- Leadership & Staff Management
- Customer Service Excellence
- Problem-Solving & Conflict Resolution
- Food Safety & Sanitation Compliance
- Inventory & Scheduling
- Strong Communication & Interpersonal Skills
Certification
- ServSafe Food Handler
- TABC Certified
- ServSafe Manager
Languages
Spanish
Professional Working
Timeline
Assistant Director of Dining Services
Chartwells Higher Education
01.2024 - Current
Supervisor
Chartwells Higher Education
01.2023 - 12.2023
Front of House Manager
Atria Senior Living
10.2021 - 11.2022
Kitchen Manager
Black Walnut Cafe
03.2020 - 10.2021
Server
Yard House
12.2018 - 01.2020
Assistant Kitchen Manager
Mangia Pizza
03.2018 - 03.2020
Hostess
Paul Martin's American Grill
10.2017 - 12.2018
- ServSafe Food Handler
- TABC Certified
- ServSafe Manager
Bachelor's Degree - Communication Studies
Texas State University
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