Jessica Alcime
Manchester,NH
Summary
Dynamic professional with a proven track record at Panera bread and Burger King, enhancing customer satisfaction through exceptional service and efficient cash handling. Excelled in staff training and POS systems, demonstrating strong work ethic and empathy. Achieved significant improvements in customer relations and operational efficiency, embodying a commitment to excellence and teamwork. Knowledgeable customer service representative with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Burger King
02.2021 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Stocked, tagged and displayed merchandise as required.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Associate Trainer, Customer Service Representative
Panera Bread
12.2018 - Current
- Completed training-related administrative tasks, documentation and team support.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Demonstrated correct procedures and compliance with standards at all times.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring relevance of training content.
- Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
- Developed job-specific competencies and performance standards.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered phone calls and took phone in orders input orders into the pos systems.
- Bring out curbside order, welcome and check and confirm third party delivery orders.
Dietary Aide
Villa Crest Nursing Home
12.2018 - 05.2019
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Dietary Aide, Cook
Woodlands Assisted Living
05.2016 - 12.2018
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Kept all kitchen areas clean, tidy and free of hazards.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Prep and cooked order for the patient
Education
Associate Of General Studies - Health Specialist
Northern Essex Community College
Haverhill, MAHigh School Diploma -
Whitman Hanson Regional Highschool
Whitman, MA05.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Secure Cash Processing
- Cash handling and management
- Customer relations
- ID verification
- Staff training
- POS systems
- Inventory management
- Point of sale proficiency
Certification
Notary republic
Timeline
Cashier
Burger King
02.2021 - Current
Associate Trainer, Customer Service Representative
Panera Bread
12.2018 - Current
Dietary Aide
Villa Crest Nursing Home
12.2018 - 05.2019
Dietary Aide, Cook
Woodlands Assisted Living
05.2016 - 12.2018
Associate Of General Studies - Health Specialist
Northern Essex Community College
High School Diploma -
Whitman Hanson Regional Highschool