Jessica Alexander
Lago Vista,TX
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and specializing in purchasing, vendor relations and inventory management. Organized and proactive with remarkable project management, communication and planning abilities. Exceptional leader skilled at reducing costs and increasing department efficiency and improving processes.
Overview
18
18
years of professional experience
Work History
Freelancer
St. John Studio
07.2024 - Current
- Work on Studio Production Commercial Photography Shoots as stylist/assistant.
- Manage St. John Press, Wild Books website, with Fulfillment processes, Merchandise purchase orders, Inventory processes, and acquiring more wholesale accounts.
- Expand wholesale client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
- Manage multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhance client satisfaction by delivering high-quality work within deadlines.
- Coordinate logistics processes to ensure timely delivery of products, maximizing customer satisfaction.
- Source vendors and negotiated prices for merchandise for their website.
Purchasing Manager
Atmosphere TV
01.2022 - 01.2024
- Led and rolled out an Inventory Management System to our Distribution Centers for accurate inventory reporting.
- Purchased new products and oversaw inventory stocking and availability.
- Implemented weekly inventory counts and EOM counts for reporting to accounting.
- Built-out and wrote out standard operating procedures for purchasing and inventory management in company's Wiki.
- Partnered cross-functionally daily with Finance, Accounting, Fulfillment, Engineering, Sales-Op, and Customer Success to have open communication and dialog.
- Sourced vendors, built relationships, and negotiated prices for cost savings.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Operations Manager
Louis Vuitton
06.2010 - 01.2022
- Increased sales annually by $1-$1.5 million each year since 2010 through implementing clientaling efforts, training client advisors, forecasting trends, and planning monthly events.
- Performed 12 full store inventories yearly to maintain low shrink results and remain one of the top stores in the Region achieving -0.06% shrink rate vs -0.08% shrink rate company goal for 2021 YTD results.
- Led all the LV USA stores to pilot a new courier service and new shipping platform for the store in 2020.
- Led the One Retail Team go Live with a new POS system in 2019 at Rodeo Drive, Hawaii, and Austin, while also training multiple store managers in Austin.
- Selected out of 600 people in our Region to travel to multiple stores in the past years as the Visual and Operation specialist to assist in re-opening events, in store events, and Paris corporate visits.
- Successfully headed our move into our temporary location in June 2018, by coordinating with moving vendors and store planning.
- Organized the move back into our renovated location in October 2018, while also leading the transition to a brand new POS system same day as re-opening of the renovated store.
- Led a 2 day out of network pop up store at Nordstrom in March as the Operational Manager to organize and maintain standards of Louis Vuitton, while achieving $100K over plan.
- Supported Store Manager with interviewing, hiring, on-boarding, training, scheduling, processing payroll, writing and delivering reviews, and maintaining all other human resources forms and procedures.
- Maintained relationships with vendors for maintenance, project management, and store standards.
- Implemented back of house organization for efficiency and audit readiness.
- Coached and developed client advisor's skills to help them achieve sales goals, cross sell rate, repurchase rate, clientaling goals, attitudes and behaviors, and delighted voice survey results.
Wholesale Manager
BCBG Max Azria Group
08.2009 - 05.2010
- Increased BCBG Saks Fifth Ave door rank from 19th out of 44 doors to 6th out of 44 doors in first 6 months.
- Implemented visual merchandising according to standards, and received recognition from Visual Coordinator as best merchandiser in her territory out of Doors.
- Spoke weekly to Account Executives on re-orders, assortment needs, and any other information needed that was imperative for the buyers in placing orders.
- Executed monthly sales recaps, monthly action plans, quarterly strategy plans, monthly schedules according to business needs, monthly client logs, monthly events and seminars, and coached Saks Fifth Ave associates.
Assistant Manager
BCBG Max Azria Group
06.2008 - 08.2009
- Increased client business by 10% during the months of May to July 2009 through sales generation, in-store events, and contests as the store's clientaling manager.
- Represented the brand's integrity and exceptional customer service standards.
- Created monthly floorset's and window displays according to company guidelines.
- Performed opening/closing duties, set up floor sets, created schedules, built client relationships, processed shipment, managed inventories, trained associates on product knowledge and selling, and carried out other daily operations.
Contemporary Business Manager
Dillard's
01.2007 - 06.2008
- Produced 22% increase in year ending sales for 2007.
- Produced 25% gross margin for the year compared to 2006's 6% gross margin.
- Implemented floor changes bi-weekly to create a fresh new presentation of the merchandise.
- Executed opening/closing duties, created schedules, recruited and trained selling specialists on product knowledge of merchandise, kept up on trends of the season, managed bi-annual inventories, processed shipment, added and updated clients daily, and performed other daily operations for a successful business.
Education
Business
University of Iowa
Iowa City, IAFashion Merchandising
Illinois Institute of Art
Chicago, ILSkills
- Creative and Commercial Mindset
- Problem-Solving
- Analytical Thinking
- Attention to Detail
- Team Player
- Strong Work Ethic
- Organizational Skills
- Vendor Sourcing
- Purchase Order Management
- Inventory Control Management
- Time Management
- Project Management
- Computer Literate In Office and Google
Timeline
Freelancer
St. John Studio
07.2024 - Current
Purchasing Manager
Atmosphere TV
01.2022 - 01.2024
Operations Manager
Louis Vuitton
06.2010 - 01.2022
Wholesale Manager
BCBG Max Azria Group
08.2009 - 05.2010
Assistant Manager
BCBG Max Azria Group
06.2008 - 08.2009
Contemporary Business Manager
Dillard's
01.2007 - 06.2008
Business
University of Iowa
Fashion Merchandising
Illinois Institute of Art