Jessica Alfred
Summary
Strategic and collaborative professional with a proven track record in project coordination, client support, and team culture leadership. Skilled in managing complex workflows, facilitating cross-functional communication, and driving operational improvements using project management frameworks. Recognized for accuracy, ownership, and calm execution under pressure. Motivated by impact, passionate about equity, and dedicated to fostering high-performing teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Client Service Manager (ACSM)
Empower
10.2023 - Current
- Provided project management support by tracking deliverables, aligning resources, and ensuring timely progress during client implementations and internal initiatives.
- Selected to lead the Leadership 2025 Project Plan, facilitating meetings, coordinating cross-functional input, and driving execution of key strategic milestones.
- Facilitated knowledge-sharing sessions and team meetings that enhanced internal rapport and collaboration.
- Recognized with multiple EMVP awards for accuracy, ownership, and efficiency under pressure.
- Demonstrated leadership around team culture by identifying areas of disconnect and advocating for meaningful improvements in communication and collaboration.
Call Center Representative / Government Tier 3
Empower
03.2022 - 10.2023
- Resolved escalated inquiries with professionalism and a deep understanding of plan details.
- Acted as a go-to for peers, assisting with knowledge sharing and resolution strategies.
- Commended for staying composed and effective under pressure during high-stakes interactions.
Learning Coach (Self-Employed)
01.2020 - 01.2022
- Supported students through individualized learning plans and activity-based engagement.
- Improved study habits, retention, and confidence through tailored coaching.
Certified Holistic Practitioner
Integrative Holistic Wellness
01.2012 - 01.2020
- Provided trauma-informed support through holistic coaching and personalized wellness plans.
- Built strong client rapport while managing logistics, records, and progress tracking.
Education
Board Certified Holistic Practitioner -
Institute of Integrative Nutrition
NYCRockland Community College
Suffern, NYSkills
- Project Management
- Cross-Team Collaboration
- Strategic Client Support
- Relationship Building
- Communication & Presentation
- Workflow Optimization
- Process Improvement
- Initiative & Ownership
- Analytical Thinking
- Time Management
- Microsoft Office
- Excel
Certification
- Lean Six Sigma White Belt
- Lean Six Sigma Yellow Belt
- Google Project Management Certificate
Timeline
Associate Client Service Manager (ACSM)
Empower
10.2023 - Current
Call Center Representative / Government Tier 3
Empower
03.2022 - 10.2023
Learning Coach (Self-Employed)
01.2020 - 01.2022
Certified Holistic Practitioner
Integrative Holistic Wellness
01.2012 - 01.2020
Board Certified Holistic Practitioner -
Institute of Integrative Nutrition
Rockland Community College