Jessica Alfrey
Sweeny,TX
Summary
Organized and dedicated with track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Medical Leaders And Associates
06.2015 - 10.2016
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Substitute Teacher, K-12
Sweeny ISD
08.2013 - 06.2015
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student performance and provided feedback to inform instruction.
- Followed lesson plans designed by absent teachers.
Server, Time Keeper, Scheduler
Dairy Mart
12.2009 - 08.2013
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Cultivated warm relationships with regular customers.
- Streamlined the timekeeping process, reducing discrepancies and ensuring timely payments.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Fire Watch, Maintenance Helper, Warehouse Helper
Infinity Maintenance
10.2007 - 02.2008
- Enhanced team efficiency by organizing and distributing tools and materials to workers.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
- Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Improved warehouse efficiency by maintaining accurate inventory records and conducting regular stock checks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
Education
High School Diploma -
Sweeny High School
Sweeny, TX05.2007
Skills
- Scheduling/Time Management
- Filing
- Reception oversight
- Clerical Support
- Document Control
- Office Administration
- Data Entry
- Computer Skills
Languages
English
Timeline
Medical Receptionist
Medical Leaders And Associates
06.2015 - 10.2016
Substitute Teacher, K-12
Sweeny ISD
08.2013 - 06.2015
Server, Time Keeper, Scheduler
Dairy Mart
12.2009 - 08.2013
Fire Watch, Maintenance Helper, Warehouse Helper
Infinity Maintenance
10.2007 - 02.2008
High School Diploma -
Sweeny High School
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