Jessica Algood
Kernersville,NC
Summary
A highly organized Administrative Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency and productivity without compromising quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
View the World Landscaping
Kernersville, NC
04.2022 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained equipment inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Patient Care Coordinator
Pivot Physical Therapy
05.2021 - 05.2022
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Completed insurance verifications and claim forms for patient intake and processing.
Department Manager
McDonald's Restaurant
Winston-Salem, NC
03.2019 - 03.2021
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed strategies to improve customer service and increase sales.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
Education
Associate of Arts-College Transfer - Business Administration
Forsyth Technical Community College
Winston-salem, NC04-2022
Skills
- Administrative Support
- Data Entry
- Call handling
- Calendar Management
- Inventory Management
- Expense Reporting
- Marketing
- Bookkeeping
- Microsoft Office Knowledge
- Documentation And Reporting
- Social Media and Promotions
- Staff Interviewing and Training
Volunteer Experience
- Walkertown Public Library
- Novant Health Kernersville Medical Center
- Eastern Star Community Meals
Affiliations
- Writer of a personal memoir, confessionals, and songs
- Homestead gardner
- Volunteer
Accomplishments
- Promoted to a Department Manager at McDonald's in October, 2019.
- Expanded a newly established small business.
Certification
- Microsoft Office Certified
Languages
Spanish
Limited
References
References available upon request.
Timeline
Administrative Assistant
View the World Landscaping
04.2022 - Current
Patient Care Coordinator
Pivot Physical Therapy
05.2021 - 05.2022
Department Manager
McDonald's Restaurant
03.2019 - 03.2021
Associate of Arts-College Transfer - Business Administration
Forsyth Technical Community College
- Microsoft Office Certified
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