Jessica Alicea
Summary
Attentive Surgery Scheduler familiar with CPT & ICD-10 coding, EPIC systems. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as 10 weekly procedures for two surgeons in a busy practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Surgical Scheduler Coordinator
Montefiore Medical Center
1776 Eastchester Rd, Bronx, NY 10461
02.2006 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries for multiple plastic surgeons.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
Medical Billing Coordinator
Tucson Medical Center
Tucson, AZ
01.1998 - 10.2005
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Trained new employees on multiple medical billing programs and data entry software.
- Set up and maintained new electronic billing system.
- Posted surgical charges for practice providers.
Office Manager Billing Dept.
Future Management System
Chelmsford, MA
01.1992 - 12.1997
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
GED -
Andover Adult Learning Center
Andover, MA09.1995
Skills
- Patient Callbacks
- Surgical Equipment
- Call Transfers
- Patient Information Management
- Orthopedic Surgery
- CPT & ICD-10 Coding
- Facility Coordinating
- Obtaining Authorizations
- Surgical Procedures
- Emergency Surgery
- Reviewing Medical Histories
- Online Systems
- Documentation Scanning
- Transportation Assistance
- CPT Coding
- Pre-Authorization Management
- Office Administration
- Insurance Verification
- Office Supplies and Inventory
- Procurement Procedures
- Data Entry Software
- Administrative Duties
- Invasive Procedures
Languages
Spanish
Full Professional
Timeline
Surgical Scheduler Coordinator
Montefiore Medical Center
02.2006 - Current
Medical Billing Coordinator
Tucson Medical Center
01.1998 - 10.2005
Office Manager Billing Dept.
Future Management System
01.1992 - 12.1997
GED -
Andover Adult Learning Center