Jessica Alicea
Summary
Attentive Surgery Scheduler familiar with CPT & ICD-10 coding, EPIC systems. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as 10 weekly procedures for two surgeons in a busy practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Surgical Scheduler Coordinator
Montefiore Medical Center
02.2006 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries for multiple plastic surgeons.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
Medical Billing Coordinator
Tucson Medical Center
01.1998 - 10.2005
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Trained new employees on multiple medical billing programs and data entry software.
- Set up and maintained new electronic billing system.
- Posted surgical charges for practice providers.
Office Manager Billing Dept.
Future Management System
01.1992 - 12.1997
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
GED -
Andover Adult Learning Center
Andover, MA09.1995
Skills
- Patient Callbacks
- Surgical Equipment
- Call Transfers
- Patient Information Management
- Orthopedic Surgery
- CPT & ICD-10 Coding
- Facility Coordinating
- Obtaining Authorizations
- Surgical Procedures
- Emergency Surgery
- Reviewing Medical Histories
- Online Systems
- Documentation Scanning
- Transportation Assistance
- CPT Coding
- Pre-Authorization Management
- Office Administration
- Insurance Verification
- Office Supplies and Inventory
- Procurement Procedures
- Data Entry Software
- Administrative Duties
- Invasive Procedures
Languages
Spanish
Full Professional
Timeline
Surgical Scheduler Coordinator
Montefiore Medical Center
02.2006 - Current
Medical Billing Coordinator
Tucson Medical Center
01.1998 - 10.2005
Office Manager Billing Dept.
Future Management System
01.1992 - 12.1997
GED -
Andover Adult Learning Center