Jessica Alip
Las Vegas,NV
Summary
Compassionate Recovery Support Specialist known for high productivity and efficient task completion. Skilled in developing personalized recovery plans, facilitating support groups, and providing crisis intervention. Excel in empathy, active listening, and communication, ensuring effective support and guidance for those on the path to recovery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Peer Recovery Support Specialist/Intern
Foundation For Recovery
Las Vegas, NV
02.2024 - Current
- Provided support to individuals in recovery from substance use disorders.
- Developed treatment plans for clients in accordance with clinical guidelines.
- Monitored client progress during treatment programs and adjusted treatment plans as needed.
- Supported clients by providing resources, referrals, and community linkages.
General Manager
Pacific Island Taste
Las Vegas, NV
02.2024 - 09.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
Regional Operations Manager
Palm Beach Tan
Las Vegas, NV
06.2018 - 02.2024
- Created performance reviews for staff members based on established criteria.
- Organized events such as conferences or workshops aimed at improving operational practices in the region.
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
Customer Service Supervisor
Burberry, Americas
Las Vegas, NV
06.2015 - 06.2018
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Assistant Store Manager
Walmart
Las Vegas, NV
06.2005 - 06.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Recruitment Specialist
United Staes Army
Kealakekua, HI
06.1999 - 06.2005
- Provided guidance on career development opportunities within the organization.
- Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
- Attended career fairs and recruiting events to promote employer brand awareness and generate interest among potential candidates.
Education
Specialist of Education - Office Administration
United States Army
Fort Jackson, SC02-2005
Bachelor of Science - Business Administration
UH Hilo
Hilo, HI09-2002
Skills
- Recovery planning
- Wellness coaching
- Motivational Interviewing
- Mental health awareness
- Substance Abuse Knowledge
- Family Support
Certification
- Certified CPR and Life saving Skills
- Fort Lift and small Equipment Operator
- Marksman and Weapons Operator
- SMART Recovery Facilitator
- Overdose Prevention/Nalaxon Admisitrator
References
References available upon request.
Timeline
Peer Recovery Support Specialist/Intern
Foundation For Recovery
02.2024 - Current
General Manager
Pacific Island Taste
02.2024 - 09.2024
Regional Operations Manager
Palm Beach Tan
06.2018 - 02.2024
Customer Service Supervisor
Burberry, Americas
06.2015 - 06.2018
Assistant Store Manager
Walmart
06.2005 - 06.2015
Recruitment Specialist
United Staes Army
06.1999 - 06.2005
Specialist of Education - Office Administration
United States Army
Bachelor of Science - Business Administration
UH Hilo