Summary
Overview
Work History
Education
Certification
Timeline
Generic

Jessica Allen

Ash Fork,AZ

Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Brian Foote
11.2023 - Current
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer loyalty and retention.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored areas for security issues and safety hazards.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Performed cash, card and check transactions to complete customer purchases.

Food and Beverage Supervisor

Best Western Inn of Williams
08.2019 - 11.2023
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Worked with qualified chef to diversify menu with new offerings.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Supervised food presentation and plating to enhance visual appeal.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Planned and executed promotions and special events in close collaboration with management.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Monitored food inventory and supplies to prevent waste.
  • Set and oversaw weekly and special event menu plans.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Education

Williams High School
Williams, AZ

Certification

Food Handlers manager certification

Serve Safe safety Certification

Timeline

Cashier Team Lead

Brian Foote
11.2023 - Current

Food and Beverage Supervisor

Best Western Inn of Williams
08.2019 - 11.2023

Williams High School

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