Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Work Availability
Accomplishments
Work Preference
Software
Languages
Interests
Websites
Timeline
Hi, I’m

Jessica Nesbitt

Program Manager
Orange Park,FL
Jessica Nesbitt

Summary

Dynamic and results-oriented Program Manager with over 6 years of experience aligning company vision with project goals to drive business growth and operational excellence. Proven track record of leading cross-functional teams through complex projects, ensuring adaptability and responsiveness to ever-changing market conditions. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

7
years of professional experience
1
Certification

Work History

Avalara

Professional Services Project Manager
07.2022 - 06.2024

Job overview

  • Established the project management plan, tracked milestones, and coordinated meetings with client stakeholders as aligned with the delivery operating model
  • Served as the principal point-of-contact for the client and their team, ensuring effective communication and coordination for 30+ software projects
  • Understood business and technical requirements to effectively coordinate/document process definition, solution design, user acceptance testing (UAT), and deployment activities with client stakeholders
  • Facilitated resource planning activities including assignment, onboarding, and management for a team of 18 Project Managers.

Avalara

Professional Services Consultant
12.2021 - 07.2022

Job overview

  • Consulted with clients on innovative software solutions, interpreting client requirements and coordinating with IT solution teams to ensure successful delivery
  • Developed detailed project plans, including resource allocation, timelines, and budgets, supporting various phases of software projects
  • Implemented user acceptance testing (UAT) and facilitated 3 week training sessions to ensure smooth system adoption
  • Created comprehensive training materials and conducted 30 minute training sessions for end-users.

Business Licenses by Avalara

Lead Program Manager
08.2017 - 12.2021

Job overview

  • Spearheaded the development and implementation of Go-To-Market strategies for a customized tax portal, enhancing user experience and satisfaction within 6 months from launch
  • Conducted in-depth research through Salesforce case analysis on user trends to drive strategy and improve portal functionalities
  • Developed comprehensive training materials and operational workflows, including infographics and presentations, to streamline data collection and customer service processes
  • Managed project phase deliverables and prepared milestone acceptance documents for client alignment and billing under fixed price contracts
  • Innovated and optimized operations processes for user inquiries, resolving over 50+ customer issues and updating standard operating procedures in Confluence on a semi monthly basis to ensure efficiency and effectiveness
  • Mentored and advised colleagues through the automation software lifecycle, providing advice and guidance on best practices and development techniques
  • Supervised and coordinated work responsibilities for the tax analyst team, enhancing team proficiency through training and workflow management
  • Managed project phase deliverables and prepared milestone acceptance documents for client alignment or billing under fixed price contracts.

Education

Mercy College

Bachelors of Science

University Overview

Skills

  • Change Management
  • Process Improvement
  • Project Management
  • Team Leadership & Development
  • Customer Focus
  • Internal Training
  • Customer Facing
  • Microsoft Office Suite
  • Jira
  • Salesforce
  • Trello
  • Slack
  • Excel
  • OneDrive
  • ServiceNow
  • Budgeting & Resource Allocation
  • Agile
  • Risk Management
  • Meeting facilitation
  • Scope Management
  • Workforce training
  • Procedure Development
  • Requirements Gathering

Certification

  • PMP | Udemy (in progress)
  • Foundations of Project Management | Coursera

Affiliations

Affiliations
  • Blacks in Technology
  • New York University
  • Small Business Owner
Availability
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Available
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wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Accomplishments
  • Achieved improved employee engagement by introducing Kanban for process improvement tasks.
  • Collaborated with team of 10 in the development of proprietary sales tax automation.
  • Supervised team of 10 staff members.
  • Documented and resolved client escalations which led to 20% increased retention.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork from home optionPersonal development programsWork-life balance

Software

Microsoft Office Suite

Jira

Gantt

Salesforce

Canva

Kanban

Pages

Languages

English
Full Professional

Interests

Woodworking

Painting

Pilates

Emergency Response

Community Outreach

Timeline

Professional Services Project Manager
Avalara
07.2022 - 06.2024
Professional Services Consultant
Avalara
12.2021 - 07.2022
Lead Program Manager
Business Licenses by Avalara
08.2017 - 12.2021
  • PMP | Udemy (in progress)
  • Foundations of Project Management | Coursera
Mercy College
Bachelors of Science
Jessica NesbittProgram Manager