Jessica Allen
Fort Lauderdale
Summary
Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Dangerfield Marine
01.2022 - 04.2023
- Company Overview: Jamie Dangerfield, owner
- Jamie Dangerfield, owner
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Bar Manager
Casa Sensei
02.2014 - 02.2021
- Company Overview: Max Potemkin, manager
- Max Potemkin, manager
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Bartender
Mellow Mushroom
07.2012 - 11.2013
- Company Overview: Scott Reese, owner
- Scott Reese, owner
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Bachelor - Environmental Studies
08.2012
Skills
- Effective Organizational Skills
- Office Administration
- Detail-Oriented Data Input
- Client Relations
- Payroll and budgeting
- Microsoft Office
- Toast systems
- Docusign
- Quickbooks
- Canva
Relevant Experience
Able to adapt to many different teaching styles, Handle high stress environments with ease, Open-minded and open to alternatives, Manage servers and bartenders, Delegated with staff to assure all major tasks were completed, Ensured staff time cards were accurate and submitted each time period, Create and maintain inventory using Microsoft Excel, Created brochures and business cards to promote the business, Implemented office policies and procedures
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Office Manager - Dangerfield Marine
01.2022 - 04.2023
Bar Manager - Casa Sensei
02.2014 - 02.2021
Bartender - Mellow Mushroom
07.2012 - 11.2013
Florida State University - Bachelor, Environmental Studies
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