Jessica Allison
Check Out My Cards, LLC
Tacoma,WA
1
Certification
15
years of professional experience
Detail-oriented professional with extensive experience in risk analysis and quality assurance. Committed to fostering a collaborative work environment and improving operational processes to achieve organizational goals.
Work History
Fulfillment Associate
2 Years 4 Months- Pick, Pull and organize all shipped items for order processing.
- Maintain a safe and organized work environment by keeping shelves, packing area and workstation; clean, neat, filled and organized.
- Responsible for maintaining staged inventory in the warehouse and report any issues to a supervisor.
Customer Service Manager
4 Years 1 Month- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced new quality assurance guidelines to higher standards for customer service and increased efficiency by streamlining operations.
- Monitored agents daily workflow and ensure correct procedures are followed, such as abiding Federal HIPPA laws, company wide client/project policies and procedures are followed correctly.
Branch Supervisor
8 Years- Recruited, hired, and trained new staff; also collaborated with financial advisors to strategically plan ro grow the book of business.
- Raised audit scores from 70%-72% average to 96% average, within a quarter; for both company and State Law regulations.
- Mitigated risk for the company by determining the risk posed by approving credit to establish and evaluate the low, mid and high-risk clients.
- Reviewed branch processes and monitored staff performance in preparation of company and state audit; daily, weekly and monthly.
Education
High School Diploma
Medical Billing And Coding
Skills
Risk management & analyst
Training & development
Office Management
Quality assurance
Financial negotiation
Conflict management
Data collection
Underwriting
Clerical experience
Data entry
Telecommunication
Internal and State regulated audits
Accomplishments
Sales Associate of the month:
- October 2015
- December 2015
- May 2016
- July 2017
- August 2017
- September 2017
Branch Manager of the Year:
- January 2018
- January 2019
Certification
- CNP - Certified Notary Public
- Licensed Surety Producer - from 2013 to 2020
Timeline
Fulfillment Associate
Check Out My Cards, LLC
06.2024 - CurrentRead More
Customer Service Manager
GetixHealth
04.2020 - 05.2024Read More
Branch Supervisor
Two Jinn Inc, DBA Aladddin Bail Bonds
03.2012 - 03.2020Read More
Woodrow Wilson High School (Silas)
High School Diploma
Read More
DeVry University
Medical Billing And Coding
Read More