Jessica Allison

• Developed and significantly grew assigned territory, ending at over 250% to sales plan within first year.
• Cultivated strong professional relationships with clients including K-12 Schools, SLG and Corporate clients.
• Conducted product presentations and training sessions to demonstrate hardware and software capabilities to IT Staff and Executives.
• Won proposals for new technology opportunities based on client requirements & grant funding.
• Performed regular follow-up calls to ensure customer satisfaction levels remain high.
• Created reports and dashboards in Salesforce for Sales teams to track progress against key performance indicators.

• Exceeded 110% to Sales Plan for consecutive years.
• Leveraged Salesforce skills to generate pipeline and account reports for the Sales team weekly.
• Developed and implemented strategies to increase sales volume of MRO products to Multifamily and Commercial clients.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Negotiated prices and demonstrated value propositions to close transactions.

Team Selling Department | 08/2016 to 08/2019

• Increased sales by 16% in first year managing startup team intended to cultivate strong client relationships, boost customer loyalty and resolve service issues.
• Recruited, trained, and monitored employee performance, providing coaching where needed.
• Managed daily reporting functions and established team goals and KPI’s for up to 40 associates.

Special Orders Department | 05/2014 to 08/2016

• Led a team of 20+ staff, providing training and performance evaluations.
• Implemented Cases to streamline communication, allowing tracking of issues and reducing response time for external customers and internal sales staff.
• Optimized agent workflow with appropriate page layouts and record types.
• Created training material and led comprehensive SFDC training sessions for Sales and Support functions, imparting best practices to optimize efficiency and customer service standards.

Sales Support | 02/2012 to 05/2014

• Managed order and quotation requests from Outside Sales Representatives.
• Provided technical support and resolved issues to facilitate successful customer interactions.
• Implemented process improvements to enhance efficiency and productivity.
• Mentored team members through structured trainings and one-on-one coaching sessions.

Customer Solutions | 02/2010 to 01/2012

• Assisted customers with product selection and resolved escalated issues promptly.
• Provided training to new and existing Customer Service team members.
• Maintained composure and professionalism while de-escalating customer concerns.

• Supervised/Trained associates providing call center support to onshore and offshore Military service members.
• Responsible for new hire training, payroll, security clearance paperwork, schedule creation, and bi-weekly statistics reports.