Jessica Almada
Deerfield Beach
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Bright Horizons Dental
10.2024 - Current
- Utilized intraoral cameras to document patient conditions for treatment planning.
- Prepared examination rooms by setting up instruments and materials.
- Operated sterilization equipment to maintain hygiene and compliance standards.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Customer Service Representative
Stone and Quartz
03.2024 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Restaurant Manager
Pollo & Steak Tropical Grill
05.2018 - 04.2024
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Cleaning Assistant
Global Services
03.2017 - 04.2018
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Dusted furniture and fixtures in assigned areas.
- Stocked supplies such as soap, toilet paper and paper towels.
- Cleaned bathrooms, including toilets, sinks and mirrors.
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton05-2018
Skills
- Restaurant operations management
- Staff Management
- Operations Management
- Organization and prioritization
- Shift Management
- Follow-up skills
Certification
Dental Assistant, Radiography, Expanded Funtions.
Timeline
Dental Assistant
Bright Horizons Dental
10.2024 - Current
Customer Service Representative
Stone and Quartz
03.2024 - 09.2024
Assistant Restaurant Manager
Pollo & Steak Tropical Grill
05.2018 - 04.2024
Cleaning Assistant
Global Services
03.2017 - 04.2018
Dental Assistant, Radiography, Expanded Funtions.
High School Diploma -
Olympic Heights Community High School
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