Jessica Alshukoor
Mount Holly,NC
Summary
Detail-oriented Property Claims Adjuster with 5 years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims.
Overview
11
11
years of professional experience
Work History
Inside Property Claims Adjuster
Farmers Insurance
01.2019 - Current
- Investigate and determine coverage while adjusting all elements of assigned property loss
- Proficient with Xactimate
- Review supplements
- Write and issue denials and partial denials
- Refer and coordinate claims with SIU as warranted
- Increased accuracy in damage assessments by utilizing advanced technology tools during inspections.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Continuously improved industry knowledge through ongoing professional development opportunities, staying current on trends and changes within the insurance field.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
Auto Claims Adjuster
Metlife
01.2016 - 01.2019
- Train new hire classes on rental guidelines
- Interview insureds, claimants and other parties to determine the facts of claim
- Review factual information to determine coverage and/or liability of all parties to the claim
- Recommends subrogation and/or SIU referral
- Manage pending claims to meet company quality criteria
- Negotiate and commit to the settlement, and move claim to closure
- Resolve complaints, and participate in arbitration and/or grievance procedures.
Sr. CSR
Metlife
01.2014 - 01.2016
- Respond to customer and/or Agent requests via telephone
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas
- Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and Metlife using strong communication skills, keen listening skills, and empathy.
Sr. Document Analyst
Metlife
01.2013 - 01.2014
- Open and sort incoming claims mail by type
- Prepare documents for data entry into imaging system
- Use Microsoft office, Excel, Adobe, and various Metlife software programs
- Review data for quality control
- Verify Documents that have been imaged
- Import documents to Metlife's central database
- Data entry and data extraction.
Education
Bachelor's degree -
UNC Charlotte
Charlotte, NCSkills
- Communication written and verbal
- Time Management
- Claims Investigation
- Critical Thinking
- Excellent time management skills
- Insurance policy knowledge
- Settlement Negotiation
- Claims Processing
- Estimating Repair Costs
- Team Collaboration
- Property Damage Assessment
Personal Information
Title: Inside Property Claims Adjuster
References
References available upon request
Timeline
Inside Property Claims Adjuster
Farmers Insurance
01.2019 - Current
Auto Claims Adjuster
Metlife
01.2016 - 01.2019
Sr. CSR
Metlife
01.2014 - 01.2016
Sr. Document Analyst
Metlife
01.2013 - 01.2014
Bachelor's degree -
UNC Charlotte