Seeking employment with a company where I can use my talents and skills to grow and expand with the company.
Overview
8
8
years of professional experience
Work History
Lead Housekeeper
Post House
04.2021 - Current
Clean bathrooms and rooms by the checklist provided by manager daily
Managed a daily clipboard, followed daily tasks to complete each day (ie baseboards, mini bars, fans)
Worked as a team to get each room completed at a timely manner
Communicated repair needs to manager
Trained and mentored all new personnel to maximize quality of service and performance.
Disposed of trash and recyclables each day to avoid waste buildup.
Inventory for housekeeping cleaning supplies and linen
Managed laundry sorting, washing, drying and ironing.
Patient Service Specialist
SELECT PHYSICAL THERAPY
07.2017 - 04.2021
Highest level of customer service to patients, employees and referral sources through coordination and administration of the front desk activities (ie answering phones, emailing, and faxing)
Billing for services provided are accurate, timely, and fully documented
Verify insurance eligibility of patients and be able to explain
Schedule/handle appointments
Resolved customer service issues using company processes and policies and provided updates to customers.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Receptionist
BEST FRIENDS ANIMAL CLINIC
09.2016 - 05.2017
Maintain the, : filing, answering phones, emails, faxing, and handling payments, paperwork, and opening/closing routines
Updating patient's file with shots and recall information about previous visits
Resolved customer problems and complaints.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
VETERINARY EMERGENCY CARE
04.2016 - 09.2016
Answering phones, able to transfer call to correct department (internal medicine or surgery).
Taking deposits or checking out each client and patient, using any card, money, check, or care credit
Entering new patient in timely manner, do call backs to regular vets and send over our records
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Cleaner
Apartment Aide
01.2016 - 04.2016
Move out/in deep cleanings (IE: window/window seals, stove, fridge, sinks, etc.) Mopping, sweeping, vacuuming and dusting
Office cleaning and Dding up in the clubhouses of apartment complex
Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals and materials properly and with caution.
Lead Teacher
LA PETITIE ACAEDMY
10.2012 - 01.2013
Organize, create, and manage daily activities that develop children’s physical, and social growth
Communicate directly with parents for the success of their child/children.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Teacher
LIFE CHRISTIAN CHILD DEVELOPMENT CENTER
04.2012 - 09.2012
Developed outstanding partnerships with parents and co- workers through collaboration, providing verbal and written reports, and coordinating parent-teacher conferences
Planned developmentally appropriate activities for children
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Incorporated multiple types of teaching strategies into classroom.
Cashier
ROSS
11.2011 - 04.2012
Maintained friendly attitude and followed all store protocols while answering customer questions and processing payments
Operated cash register to process cash, check and credit cards
Worked flexible schedule and extra shifts to meet business needs.