Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Altman

Summerville,SC

Summary

Seeking employment with a company where I can use my talents and skills to grow and expand with the company.

Overview

8
8
years of professional experience

Work History

Lead Housekeeper

Post House
04.2021 - Current
  • Clean bathrooms and rooms by the checklist provided by manager daily
  • Managed a daily clipboard, followed daily tasks to complete each day (ie baseboards, mini bars, fans)
  • Worked as a team to get each room completed at a timely manner
  • Communicated repair needs to manager
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Inventory for housekeeping cleaning supplies and linen
  • Managed laundry sorting, washing, drying and ironing.

Patient Service Specialist

SELECT PHYSICAL THERAPY
07.2017 - 04.2021
  • Highest level of customer service to patients, employees and referral sources through coordination and administration of the front desk activities (ie answering phones, emailing, and faxing)
  • Billing for services provided are accurate, timely, and fully documented
  • Verify insurance eligibility of patients and be able to explain
  • Schedule/handle appointments
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Receptionist

BEST FRIENDS ANIMAL CLINIC
09.2016 - 05.2017
  • Maintain the, : filing, answering phones, emails, faxing, and handling payments, paperwork, and opening/closing routines
  • Updating patient's file with shots and recall information about previous visits
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist

VETERINARY EMERGENCY CARE
04.2016 - 09.2016
  • Answering phones, able to transfer call to correct department (internal medicine or surgery).
  • Taking deposits or checking out each client and patient, using any card, money, check, or care credit
  • Entering new patient in timely manner, do call backs to regular vets and send over our records
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.

Cleaner

Apartment Aide
01.2016 - 04.2016
  • Move out/in deep cleanings (IE: window/window seals, stove, fridge, sinks, etc.) Mopping, sweeping, vacuuming and dusting
  • Office cleaning and Dding up in the clubhouses of apartment complex
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.

Lead Teacher

LA PETITIE ACAEDMY
10.2012 - 01.2013
  • Organize, create, and manage daily activities that develop children’s physical, and social growth
  • Communicate directly with parents for the success of their child/children.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.


Teacher

LIFE CHRISTIAN CHILD DEVELOPMENT CENTER
04.2012 - 09.2012
  • Developed outstanding partnerships with parents and co- workers through collaboration, providing verbal and written reports, and coordinating parent-teacher conferences
  • Planned developmentally appropriate activities for children
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.

Cashier

ROSS
11.2011 - 04.2012
  • Maintained friendly attitude and followed all store protocols while answering customer questions and processing payments
  • Operated cash register to process cash, check and credit cards
  • Worked flexible schedule and extra shifts to meet business needs.


Education

STRATFORD HIGH SCHOOL

Skills

  • Communication
  • Organization
  • Team Work
  • Active Listening
  • Customer Service

Timeline

Lead Housekeeper

Post House
04.2021 - Current

Patient Service Specialist

SELECT PHYSICAL THERAPY
07.2017 - 04.2021

Receptionist

BEST FRIENDS ANIMAL CLINIC
09.2016 - 05.2017

Receptionist

VETERINARY EMERGENCY CARE
04.2016 - 09.2016

Cleaner

Apartment Aide
01.2016 - 04.2016

Lead Teacher

LA PETITIE ACAEDMY
10.2012 - 01.2013

Teacher

LIFE CHRISTIAN CHILD DEVELOPMENT CENTER
04.2012 - 09.2012

Cashier

ROSS
11.2011 - 04.2012

STRATFORD HIGH SCHOOL
Jessica Altman