Jessica Aluko

• Overseeing 3 client accounts
• Conferred with customers by telephone, chat, or email to provide information.
• Completed business correspondence, transcription, and data entry.
• Monitored 3+ inboxes, emails, and prioritized messages for supervisors.
• Kept extensive contact list updated with new contacts and changes to existing contacts.
• Set up virtual Zoom meetings, guests, and disseminated agendas.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Executed travel arrangements by researching and booking flights and accommodations.
• Ordered gifts for clients for holidays and in recognition of special accomplishments.
• Liaised between clients and vendors and maintained effective lines of communication.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Conducted pre-employment screenings, new hire orientation, onboarding and offboarding processes.

• Created onboarding survey in Lattice
• Conducted background check for new hires.
• Performed I-9 verification request for new hires.
• Implemented and rolled out Builtin.com company profile.
• Administered and maintained HR systems, including HRIS, ATS, and LMS.
• Created and executed employee engagement initiatives, including surveys, focus groups, and recognition programs.
• Managed and coordinated employee benefits, including health, dental, and retirement plans.
• Point person for HR inbox.

• Increased overall employee engagement by 22% in Q1 and Q2 2022.
• Created and implemented annual employee relation budget with Google sheets.
• Researched, coordinated, and implemented cultural events/perks for in office and remote employees.
• Executed in person/hybrid/remote events included but not limited to company retreats, holiday parties, and SXSW party.
• Managed volunteering initiatives in person and remote.
• Managed office operations while scheduling appointments for department managers.
• Coordinated special projects and managed executive schedules.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Acquired proper equipment, refreshments and supplies for meetings.
• Coordinated trainings for new team members, overseeing onboarding details.
• Arranged business travel details for company employees per supervisor requirements.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale