Jessica Alvarez
Sunnyvale,CA
Summary
Seasoned Community Manager with a decade of progressive experience in the property management industry, starting from entry-level roles to overseeing multiple properties. Comprehensive understanding of all aspects of property management, from maintenance and leasing to tenant relations and financial oversight. Demonstrated ability to enhance property value, maintain high occupancy rates, and foster strong community environments. Eager to leverage hands-on experience and leadership skills to advance into a Regional Manager role, driving regional success and operational efficiency.
Overview
11
11
years of professional experience
Work History
General Community Manager
Essex Property Trust
03.2019 - Current
- Oversaw all facets of resident experience, maintenance operations, and fiscal and staff management
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Supervised the resident lifecycle, ensured customer satisfaction, and managed reputation
- Directed maintenance operations and managed financial resources for budget adherence and cost-effectiveness
- Led initiatives in career planning, accountability, performance management, and recognition
- Managed a team of 16 across 5 properties in Sunnyvale and Mountain View, totaling 1100 units
- Currently situated in the same role with a team of 20 overseeing 4 properties in San Jose and Milpitas, totaling 1300 units.
Senior Community Manager
Essex Property Trust
11.2019 - 04.2022
- Oversaw resident experience, maintenance, and fiscal management
- Ensured customer satisfaction, managed reputation, and directed maintenance operations.
- Maintained knowledge of lease and renewal rates to advocate for appropriate changes.
- Managed finances for budget adherence and led personnel initiatives.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Directed a team of 10 overseeing two garden-style communities in Sunnyvale, totaling 490 units.
Community Manager
Essex Property Trust
03.2019 - 11.2019
- Oversaw resident experience, maintenance operations, and fiscal and staff management
- Supervised the resident lifecycle, ensured customer satisfaction, and maintained reputation
- Directed maintenance operations and managed financial resources effectively for budget adherence and cost-effectiveness
- Led initiatives in career planning, accountability, performance management, and recognition
- Managed a team of 6 at Sage Apartments in Cupertino, totaling 230 units
- Played a pivotal role in in-unit renovations during resident turnovers, ensuring seamless communication among team members, vendors, and project management to maintain schedule adherence.
Community Manager
Equity Residential
03.2017 - 03.2019
- Led a 3-member team, overseeing a 192-unit asset in San Mateo
- Earned a promotion to manage a multi-site asset with 241 units
- Led a 5-member team, overseeing the operations of a garden-style and mid-rise asset, ensuring tenant satisfaction and efficient property management.
Leasing Consultant
Equity Residential
02.2015 - 03.2017
- Managed leasing activities for a 192-unit community, providing exceptional customer service to prospective tenants
- Conducted property tours, handled inquiries, and processed lease agreements with attention to detail
- Maintained occupancy levels and contributed to the community's success through effective leasing strategies.
Resident Services Coordinator
Equity Residential
11.2013 - 02.2015
- Oversaw resident services and maintenance in an 1800-unit rent-controlled community with 50+ buildings in East Palo Alto
- Directed maintenance staff for efficient resolutions
- Fostered positive resident relationships and organized community events.
Education
Fremont High School
Skills
- Financial budgeting and reporting
- Vendor Management
- Capital Projects Management
- Decision-Making
- Customer service-focused
- Leasing and sales
- Daily Operations Management
- Maintenance Management
- Multilingual Communication
Accomplishments
I achieved a 0% delinquency rate at the first property where I was promoted to Community Manager, a milestone no one in the company had ever reached. This accomplishment earned me company-wide recognition and accolades from my VP at the time.
Awards
- 2020 Essex Community Manager of The Year, This award is dedicated to Community Managers who demonstrate extraordinary team leadership and who delivered strong financial results in 2020. 3 out of 4 categories must meet or exceed budget expectations: Scheduled Rent, Gross Income (must be equal to or exceed budget), Controllable Expenses (must be equal to or less than budget), NOI (must be equal to or exceed budget)
- 2019 Essex Rookie of The Year, This award is dedicated to an individual who is in the first year of employment with Essex and has made a tremendous impact. Items considered: skill, aptitude, timekeeping, teamwork, and an award-winning attitude. Demonstrates a strong aptitude for customer service and takes initiative.
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Senior Community Manager
Essex Property Trust
11.2019 - 04.2022
General Community Manager
Essex Property Trust
03.2019 - Current
Community Manager
Essex Property Trust
03.2019 - 11.2019
Community Manager
Equity Residential
03.2017 - 03.2019
Leasing Consultant
Equity Residential
02.2015 - 03.2017
Resident Services Coordinator
Equity Residential
11.2013 - 02.2015
Fremont High School