Jessica Alvear
Norcross,GA
Summary
Dynamic professional with a proven track record at MRI Image Specialist, enhancing front office operations and patient satisfaction. Expert in patient documentation and strategic planning, with a knack for problem-solving and professionalism. Achieved significant efficiency improvements and excelled in team building, showcasing both hard and soft skills.
Overview
6
6
years of professional experience
Work History
Patient Coordinator
MRI Image Specialist
08.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
Office Administrator
Gold Star Roofing
03.2023 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Sales Associate
Cabinet Sales
05.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier Manager
American Deli
10.2021 - 03.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Line Worker
Chick-fil-A
02.2019 - 11.2021
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Communications
Norcross High School
Norcross, GA06.2019
Skills
- Patient confidentiality
- Patient documentation
- Verbal and written communication
- Documentation
- Database coordination
- Clinical practice operations
- Patient satisfaction
- Document filing
- Strategic Planning
- Multitasking
- Problem-solving abilities
- Detail Oriented
- Team building
- Professionalism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Coordinator
MRI Image Specialist
08.2023 - Current
Office Administrator
Gold Star Roofing
03.2023 - 07.2023
Sales Associate
Cabinet Sales
05.2022 - 02.2023
Cashier Manager
American Deli
10.2021 - 03.2022
Line Worker
Chick-fil-A
02.2019 - 11.2021
Communications
Norcross High School