Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESSICA AMAYA

Charlotte,NC

Summary

Diligent worker with experience in fast-paced environments, offering strong customer service through effective communication skills. Highly adept at multitasking and problem-solving, building rapport with customers and colleagues while ensuring client satisfaction. Resolute and adaptable, maintaining a clean and organized workplace, and thriving under varied conditions.

Overview

3
3
years of professional experience

Work History

Laundry and Dry Cleaning Attendant

Laundry Unlimted
05.2025 - Current
  • Operated laundry machinery, ensuring proper settings for various fabric types.
  • Wash, dry, sort, categorize, and fold garments for efficient processing and cleaning.
  • Maintained cleanliness and organization of establishment, adhering to safety protocols.
  • Monitored inventory levels of cleaning supplies and communicated restock needs proactively.
  • Providing detailed information and assistance on services offered.
  • Maintained accurate cash drawer and performed end-of-day reconciliations.
  • Greeted customers entering store and responded promptly to customer needs.

Server

Giacomo’s Pizzeria and Italian Restaurant
01.2025 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Food preparation/ Customer service Worker

Poppy’s Bagels & More
09.2022 - 12.2024
  • Retrieve order tickets immediately after printing, efficiently prepared orders by assembling, wrapping, and bagging items, and promptly delivering them to customers
  • Provide exceptional customer service by managing incoming calls and assisting walk-in customers
  • Train new employees on their responsibilities, explained menu options
  • Offer suggestions, and swiftly took orders to enhance the dining experience
  • Fulfill special requests from customers and conduct routine quality and safety inspections to uphold service standards
  • Bringing a positive work environment through cleanliness and organization, minimizing obstacles in the working area to facilitate quick service and enhance customer satisfaction

Beverage and Food Production/ Customer service

Fruiti Cup
02.2022 - 10.2022
  • Took customer orders and filled cups with frozen yogurt, adding requested toppings and preparing beverages, while ensuring equipment is clean after each use
  • Interacted with customers in a polite manner to encourage inquiries and facilitate order placements
  • Explained menu options and efficiently processed food and beverage orders
  • Served food and drinks, confirmed order accuracy, and gathered customer feedback to enhance the dining experience

Education

Highschool Diploma -

Rocky River Highschool

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Central Piedmont Community College

Skills

  • Native Spanish speaker
  • Dependable
  • Time management
  • Team collaboration
  • Swift learner
  • Sales technique
  • Quality inspection and assurance
  • Cash handling
  • Conflict resolution
  • Flexibility
  • Guest engagement
  • Exceptional customer service

Timeline

Laundry and Dry Cleaning Attendant

Laundry Unlimted
05.2025 - Current

Server

Giacomo’s Pizzeria and Italian Restaurant
01.2025 - 03.2025

Food preparation/ Customer service Worker

Poppy’s Bagels & More
09.2022 - 12.2024

Beverage and Food Production/ Customer service

Fruiti Cup
02.2022 - 10.2022

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Central Piedmont Community College

Highschool Diploma -

Rocky River Highschool

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