Jessica Amburn
Silsbee,TX
Summary
I am skilled at building an atmosphere of collaboration and performance as well as excellence to provide every customer with exceptional experiences. To be encouraging and leave every person happy and satisfied with a positive experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Railroad Conductor
Rio Grande Pacific Industrial Rail Services
03.2020 - 02.2024
- Communicate with office personnel. Make calls for inventory and inventory needed. Switch chemical cars and paper box cars. Frequent CB radio communication. File paperwork, as well as inventory reports, complaints, injury reports, ect.
- Provided clear instructions to train crew members on safety procedures, operational tasks, and company policies.
- Conducted regular equipment testing and maintenance checks to ensure optimal train functionality and prevent delays.
- Collaborated closely with track maintenance crews to facilitate necessary repairs that ensured safe passage for trains.
- Maintained accurate documentation of cargo manifests, trip logs, and timekeeping records for regulatory compliance.
- Implemented emergency protocols during critical situations, minimizing risk to crew members and passengers.
- Improved on-time performance through effective communication with dispatchers, engineers, and other crew members.
- Facilitated efficient yard switching operations by directing locomotive movements using hand signals or radio communication effectively.
- Participated in ongoing training programs enhancing job skills and staying up to date on industry regulations.
- Evaluated crew performance regularly to identify areas for improvement and provide constructive feedback for development purposes.
- Delivered superior customer service by addressing passenger inquiries promptly and courteously.
- Enhanced train safety by conducting thorough pre-departure inspections and addressing potential issues.
- Demonstrated leadership during crew changes by providing clear instructions to incoming conductors and ensuring seamless handoffs.
- Recorded logs of train car destinations and contents.
- Developed strong relationships with key stakeholders such as shippers, receivers, regulators, community leaders ensuring smooth rail operations.
- Ensured timely freight deliveries by coordinating closely with customers, yardmasters, and trainmasters.
- Managed incidents professionally by collaborating with local authorities during emergencies or disruptions in service.
- Communicated with train dispatchers to obtain and adjust directions.
- Communicated through various methods to conduct train movement.
- Performed daily inspections on switches.
- Inspected train in motion and stationary to determine proper functionality.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Prepared forms, required reports, switch lists and train orders daily.
- Negotiated and directed train and rail cars movement.
- Used strong communication skills to direct multiple musicians in rehearsals and performances.
- Developed and implemented recruitment plans to maintain full group of performers.
- Made public announcements on routes and delays.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Updated maintenance and repair records and reported on notable incidents and accidents during daily routes.
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service.
- Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
- Ensured compliance with federal regulations regarding hazardous materials transportation by maintaining proper documentation and adhering to strict handling procedures.
Security Officer
DSI Services
11.2017 - 02.2020
- Answer communication calls. Help customers with information needed. Communicate over CB radio. Answer basic information needed to proceed with products. Scaling in and out products. Helping drivers find the right destination. Determining the correct chemical products and where as to be unloaded. Checking to see if they have the correct corrdentials.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Assistant Store Manager
Dollar General Store
04.2014 - 08.2019
- Boosted customer needs and satisfactions by providing exceptional service and addressing concerns promptly. Managing customer complaints as well as communicating with customers to ensure all needs are met. Maintain a neat and tidy store. Balancing drawers, balancing bank deposits, minimizing discrepancies, as well as store security safe and lock down codes. Supervised and evaluated staff to help and train all new employees to achieve daily objectives and attain advancement. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Promote a positive work environment, teamwork, and individual achievements among staff regularly. Processed payment for credit and debit cards and returned proper change for cash transactions.
Education
GED -
Silsbee High School
Silsbee, TX05.2012
Skills
- Railroad Signaling Understanding
- Route Planning Abilities
- Leadership Qualities
- Timetable Adherence
- Safety regulations compliance
- Stress Tolerance
- Conflict resolution techniques
- Time Management Competence
- Record Keeping Accuracy
- Maintaining equipment
- Leading performances
- Audience Engagement
- Overseeing community relations
- Schedule Management
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Time Management
- Team Building and Leadership
- Attention to Detail
- Sales Techniques
- Relationship building and management
- Issue Resolution
- Records Management
- Scheduling Coordination
- Incident Reports
- Systems and software expertise
- Human resource policies
- Billing
- Motivational Techniques
- Vendor Management
- Decision-Making
- Teamwork and Collaboration
- Report Writing
- Incident Reporting
- Document Management
- Threat Management
- Report Generation
- Work ethic
- Verbal and written communication
- Reliability
- Punctuality
Certification
- Licensed Security Officer - [Timeframe]
Timeline
Railroad Conductor
Rio Grande Pacific Industrial Rail Services
03.2020 - 02.2024
Security Officer
DSI Services
11.2017 - 02.2020
Assistant Store Manager
Dollar General Store
04.2014 - 08.2019
GED -
Silsbee High School
- Licensed Security Officer - [Timeframe]
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