Jessica Amparan
San Diego,CA
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Overview
9
9
years of professional experience
Work History
Senior Renovation Project Coordinator
HD Supply
Santee, CA
08.2022 - Current
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assisted project manager in drafting schedules and related documentation.
- Liaised between departments, vendors and clients to monitor project expenses.
- Produced status reports for customers and senior management.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Created and maintained project documentation to drive transparency with stakeholders.
Sr. Renovation Project Coordinator
HD Supply Facilities Maintenance
Santee, CA
09.2021 - Current
- Provides sales support initiatives for renovation projects, including planning, tracking, and reporting activities to ensure project success
- Serves as a point of contact for all project stakeholders, including field sales, field installation teams, and valued customers, addressing any questions, concerns, or project-related issues
- Manages material and labor needs and promptly identifies alternative products while implementing solutions to minimize project disruptions
- Collaborates to develop project schedules and manage deliveries
- Resolves scheduling conflicts and ensures a smooth project execution
- Provides regular updates to project stakeholders, keeping them informed of project progress, milestones, and relevant changes.
Senior Renovation Project Specialist
HD Supply
Santee, CA
04.2018 - 12.2021
- Assists National Account Managers with quotes, pricing and merchandising via phone and e-mail
- Serves as point of contact for customer complaint resolution
- Partners with various departments to ensure customer needs are met
- Develops and maintains strong relationships with key customer counterparts
- Negotiates with vendors on special orders
- Sets appropriate pricing and margins and enforces terms and conditions of installer agreements
- Provides oversight during installation project planning and kick off phases
- Plans and coordinates project scheduling, budgeting, and administrative tasks
- Assists team with training duties, planning, implementation and follow up
- Performs other duties as assigned.
- Managed multiple projects simultaneously while maintaining high levels of accuracy and attention-to-detail.
- Identified project needs by reviewing project objectives and schedules.
- Proposed, reviewed and approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
Special Orders
HD Supply
Santee, CA
08.2017 - 08.2018
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Agent
HD Supply
Santee, CA
05.2015 - 12.2017
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Identified opportunities to improve customer service processes and procedures.
- Provided technical support over the phone when needed.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Education
High School Diploma -
San Diego Charter School
San Diego, CA06-2004
Skills
- Problem-Solving
- Forecasting
- Personnel Management
- Critical Thinking
- Resource Coordination
- Multiple Priorities Management
- Flexible and Adaptable
- Time Management
- Project Coordination
- Attention to Detail
- Relationship Building
Timeline
Senior Renovation Project Coordinator
HD Supply
08.2022 - Current
Sr. Renovation Project Coordinator
HD Supply Facilities Maintenance
09.2021 - Current
Senior Renovation Project Specialist
HD Supply
04.2018 - 12.2021
Special Orders
HD Supply
08.2017 - 08.2018
Customer Service Agent
HD Supply
05.2015 - 12.2017
High School Diploma -
San Diego Charter School