Jessica Amundsen
Irving,TX
Summary
Accomplished Revenue Cycle Manager with extensive experience in personnel management and workflow optimization. Demonstrated expertise in KPI analysis and the development of impactful training programs. Proven ability in negotiation, strategic planning, and team leadership, aimed at driving revenue growth and operational efficiency. Positioned to leverage a strong background to contribute effectively to organizational success.
Overview
16
16
years of professional experience
Work History
Vice President of Business Development
IC System
Irving, TX
06.2021 - 05.2022
- Managed development of healthcare market in the South-Central Region by generating leads and expanding relationships with existing clients.
- Enhanced workflow via discussions with prospects and existing clients.
- Developed market reach in five key South-Central states.
- Initiated contact and fostered partnerships.
- Participated in conferences to cultivate vendor relationships for better RCM and collection processes.
- Optimized workflow productivity and financial objectives by evaluating and sustaining vendor agreements.
Director of Business Development
The CMI Group
10.2017 - 06.2021
- Grew the healthcare sector primarily concentrating on Revenue Cycle and secondarily on collections products.
- Enhanced marketplace visibility by delivering informative educational content.
- Collaborated with clients to optimize their processes and vendor interactions.
- Extended radiology client's services from Texas to the South-Central US region, generating monthly revenue of $240k.
- Established contracts with physician groups and hospitals for collection services.
Revenue Cycle Director
The CMI Group
Irving, TX
10.2017 - 06.2021
- Designed and implemented RCM program materials, equipping self-pay healthcare team with essential skills.
- Supervised team of twelve at dual locations for efficient handling of specialized first and third party collection calls
- Reviewed vendor capabilities for establishing EMR, Clearinghouse, Eligibility, and Coding partnerships.
- Participated in conferences to collaborate with Sales as an Operations Consultant.
- Managed a team of twelve people across two locations handling in-bound calls on accounts.
Manager of Practice Operations
Health Texas Provider Network (Baylor Scott & White)
Dallas, TX
05.2006 - 10.2017
- Supervised day-to-day workings at a family practice facility with a team of 14 providers and oversight for 75 direct reports.
- Applied negotiation techniques and coaching strategies effectively.
- Organized sessions involving healthcare providers and senior management to examine budget allocations, strategic directives, key metrics for performance monitoring, patient treatment protocols as well as growth plans for the clinic.
- Elevated CG CAHP scores through the utilization of Press Ganey surveys, reaching an average of 94%.
- Facilitated completion of an HCAHPS survey for Medicare by compiling and organizing data in Excel to enable review with HTPN.
Revenue Cycle Trainer
Health Texas Provider Network (Baylor Scott & White)
Dallas, TX
05.2006 - 10.2017
- Spearheaded practice transitions by crafting tailored training initiatives.
- Sustained productive interactions with newly onboarded clinics for over half a year, promoting efficient transitions.
- Developed instructional materials to enhance the 'Best Practices' understanding across all HTPN's outpatient facilities.
- Coordinated services for underfunded communities in Dallas/Fort Worth to maintain care standards.
Billing Team Lead
Health Texas Provider Network (with BSWH)
Dallas, TX
05.2006 - 10.2017
- Reviewed ICD-9 codes across multiple specialties in a large practice setting.
- Cooperated closely with a group of four experts in coding and data entry.
- Coordinated meetings with providers to deliver ongoing education based on audit results.
Education
MBA - Healthcare Management
Western Governor’s University
05.2020
Bachelor of Science - Business Management
Western Governor's University
12.2016
Skills
- Healthcare Revenue Cycle Operations and Consulting
- Project Management
- Sales Strategy and Negotiation
- Training Program Design and Implementation
- EMRs: Epic
- EMRs: Cerner
- EMRs: Nextgen
- EMRs: E-Clinical Works
- Experience with Availity
- Experience with Waystar
- Experience with Optum
- Experience with Experian
- Efficiency with Salesforce
- Efficiency with Hubspot
- Efficiency with LinkedIn
- Microsoft Office Suite
Timeline
Vice President of Business Development
IC System
06.2021 - 05.2022
Director of Business Development
The CMI Group
10.2017 - 06.2021
Revenue Cycle Director
The CMI Group
10.2017 - 06.2021
Manager of Practice Operations
Health Texas Provider Network (Baylor Scott & White)
05.2006 - 10.2017
Revenue Cycle Trainer
Health Texas Provider Network (Baylor Scott & White)
05.2006 - 10.2017
Billing Team Lead
Health Texas Provider Network (with BSWH)
05.2006 - 10.2017
MBA - Healthcare Management
Western Governor’s University
Bachelor of Science - Business Management
Western Governor's University
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