Hi, I’m
Jessica Andries
Coldspring,TX
Summary
Dedicated seasoned professional with a passion to become a part of the clinical data specialist team with a focus on oncology. Currently taking online courses through AHIMA working to complete the Oncology Data Specialist Certification while building a diverse skill set. Earned many transferable skills applicable to this industry including problem solving, quality solutions, critical thinking, communication, and collaboration from many years of training and management experience. Committed to studiously working on this new discipline to develop expertise as quickly as possible to be a part of a team that provides the valued precise data that empowers partnering hospitals to save lives while working efficiently and effectively.
Overview
25
years of professional experience
Work History
TTEC
Healthcare Expedited Appeals-Customer Service
09.2022 - 01.2024
Job overview
- Provided excellent customer service demonstrating empathy and compassion while working with multiple systems and departments to gather the information to provide first call resolution.
- Maintained company metric call goals and requirements managing approximately 35 incoming calls and emails and approximately 40 chat conversations amongst coworkers and team leads.
- Conducted research navigating through various systems to consult and resolve issues, initiate member fulfillment request, claims research and resolve, as well as compliance and complaint submission.
- Followed HIPAA and company guidelines keeping privacy policies as a priority.
- Promoted to in expedited appeals department as intake specialist assisting members and providers in the appeals filing process. Worked with other departments and entities to insure locating previously filed appeals, insuring accuracy of filing, and delivering the decision and next step guidance to callers.
Event Management Houston LLC by Andries and Associates
Owner/Operations Service Manager
01.2008 - 01.2021
Job overview
- Started the business offering event staffing for small and large events.
- Expanded to offer event rentals and delivery, event planning, all inclusive packages, brand ambassador representation and promotions, corporate team building service packages, tailgate service packages, as well as catering.
- Implemented a file sharing platform for all clients that included event pictures, recaps, and sales and market analysis information for all brands and promotion clients.
- Prior COVID maintained a 98% return and referral client base for event staffing, package creation, event rentals, and management.
- Created curriculum and provided in house staff training for bartenders, promotion brand ambassadors, managers, and other service related positions.
- Planned and managed various types of events including corporate events, weddings, fashion shows, fund raisers, cocktail creation mixers, tailgate and rodeo events as well as family events and reunions.
Formula Garage LLC
Exotic Car Venue Manager
01.2019 - 01.2021
Job overview
- Managed property for an exotic car garage and event venue which also offered overnight accommodations for corporate and special occasion guests.
- Managed overnight rentals from start to finish insuring guest satisfaction.
- Provided onsite tailored event planning and management.
- Managed approximately 30 calls per day, emails, and faxes from customers and staff.
- Trained staff specific for the various Formula Garage security requirements, and expectation.
- Managed venue scheduling, event staff management, as well as property management and security.
- Worked directly with clients to insure high satisfaction including check in, check out, facility needs and special service requests.
- Worked with owner to create signature Formula Garage packages, exotic car tours, implemented unique guest amenities and a one of a kind experience.
Landmark Hospitality (Hearsay Gastro Lounge, Double Cross Martini Bar)
Venue Manager
01.2010 - 01.2016
Job overview
- Manager & event planner for multiple venues under the Landmark Hospitality umbrella.
- Assisted in various new venue management roles including cocktail menu creation, staff training and schedule management for approximately 15 staff members.
- Helped to identify, coordinate, and prioritize event activities collaborating with other internal management teams to insure client satisfaction and seamless process taking approximately 30 incoming calls, and emails per day from customers.
- Set revenue goals and accomplished those goals through creative marketing strategies and events.
- Created and managed a daily report journal for each venue.
- Managed and maintained budgets, and worked with staff to meet and exceed financial goals set by corporate.
ABC Bartending Schools, Inc
Job Placement Director/ Instructor
01.2002 - 01.2005
Job overview
- Job placement director and class instructor for a national bartending school with class sizes averaging 25 students for options of 1 week, 2 week or 4 week schedule options.
- Assisted school director with sales, student enrollment, and clerical filing for all students taking approximately 60 inbound calls per day.
- Instructor in classroom setting providing hands on techniques and textbook learning specific to course outline and administering program and state certification.
- Graduate job placement management director selectively placing graduates with various local establishments for temporary and permanent placement.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
ASCOT
Texas Alcohol and Beverage Commission Instructor
01.2000 - 01.2002
Job overview
- TABC class instructor; issued state required certificates for several venues and establishments for all staff and management involved in sale or serving of alcoholic beverages.
- Instructed and certified classes from 15 students up to classes of 300+.
- Provided clear and thorough instruction insuring state guidelines and laws were understood using real life stories and examples to impress importance of responsible alcohol sales and service to all in attendance.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Promoted classroom safety, collaboration, and best practices.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested students to assess progress and adapted learning plans in alignment with performance.
Spivey Insurance Agency- Health & Life
Office Manager
01.1999 - 01.2000
Job overview
- Office manager answering inbound calls from existing clients and new leads looking to get health and life insurance managing approximately 40 incoming calls per day. Assisted customers by answering plan and policy coverage and guidelines; maintained client files; assisted with new clients enrollment and scheduling for the agent.
- Achieved sales results doubling client base within the year employed.
Education
American Health Information Management AssociationChicago, IL
from Oncology Data Specialist Certification
University of Houston DowntownHouston, Texas
from Communication-Focus On Healthcare
University Overview
- Awarded Dean's List
Bradford School Of Business
from Hospitality & Travel Management
University Overview
- Completed professional development in Hospitality & Corporate Travel
- Awarded Diploma
Skills
- Critical Thinker
- Problem Solver
- Interpersonal & Communication Skills
- Management (Event & Staff)
- Training (Development & Implementation)
- Event Planning
- Empathetic
- Team Player
- Quick Learner
Timeline
Healthcare Expedited Appeals-Customer Service
TTEC
09.2022 - 01.2024
Exotic Car Venue Manager
Formula Garage LLC
01.2019 - 01.2021
Venue Manager
Landmark Hospitality (Hearsay Gastro Lounge, Double Cross Martini Bar)
01.2010 - 01.2016
Owner/Operations Service Manager
Event Management Houston LLC by Andries and Associates
01.2008 - 01.2021
Job Placement Director/ Instructor
ABC Bartending Schools, Inc
01.2002 - 01.2005
Texas Alcohol and Beverage Commission Instructor
ASCOT
01.2000 - 01.2002
Office Manager
Spivey Insurance Agency- Health & Life
01.1999 - 01.2000
American Health Information Management Association
from Oncology Data Specialist Certification
University of Houston Downtown
from Communication-Focus On Healthcare
Bradford School Of Business
from Hospitality & Travel Management