Jessica Anele
Houston,TX
Overview
3
3
years of professional experience
Work History
Social Media Manager
Experience Rides
01.2023 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Analyzed and reported social media and online marketing campaign results.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Drove cross-functional collaboration with focus on quality service delivery.
- Cultivated strong corporate image and identity with clear branding.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Managed editorial calendars and rescheduled PR events and meetings.
- Drafted speeches for company executives and advised on media talking points.
Hotel Front Desk Receptionist
Double Tree Hotel By Hilton
01.2021 - 12.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Prepared reports on guest satisfaction levels and other metrics.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Monitored staff performance and provided feedback and guidance.
- Monitored hotel's budget and financial records.
- Coordinated with vendors for repair and maintenance of hotel.
- Implemented marketing and promotional initiatives to increase occupancy.
Legal Secretary
M & O Legal
08.2020 - 12.2020
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Obtained signatures from attorneys for legal documents.
- Screened telephone calls and forwarded to appropriate departments.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Answered and directed calls using multi-line switchboard.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Assisted with preparation of trial materials and documents.
- Developed and maintained positive relationships with clients and colleagues.
- Generated documents and presentations using large repertoire of software programs.
- Researched and identified legal precedents and statutes.
Education
J.D. - Public International Law
Nile Turkish University Of Nigeria
Plot 681, Jabi 900108, Abuja,FCT, Nigeria07.2021
Skills
- Blog Development
- Website Copy
- Online Presence Monitoring
- Online Media Campaigns
- Client Campaigns
- Content Strategy
- Strategic Networking
- Business Development
- Business Correspondence
- Administrative Duties
- Excellent Multitasking
- Digital Content Development
- Customer Feedback Tracking
- Review Monitoring
- Verbal and Written Communication
- Time Management
- Lead Development
- Personnel Development
- Marketing Analytics
- Business Communications
- Strategic Planning
- Critical Thinking
- Online Marketing and Advertising
- Digital Media Advertising
Timeline
Social Media Manager
Experience Rides
01.2023 - Current
Hotel Front Desk Receptionist
Double Tree Hotel By Hilton
01.2021 - 12.2021
Legal Secretary
M & O Legal
08.2020 - 12.2020
J.D. - Public International Law
Nile Turkish University Of Nigeria