Overview
Work History
Education
Skills
Timeline
Generic

Jessica Anele

Houston,TX

Overview

3
3
years of professional experience

Work History

Social Media Manager

Experience Rides
01.2023 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Created and implemented impactful strategies to increase company brand awareness and engagement.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Analyzed and reported social media and online marketing campaign results.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Drove cross-functional collaboration with focus on quality service delivery.
  • Cultivated strong corporate image and identity with clear branding.
  • Collaborated with other departments to develop integrated branding and public relations strategies.
  • Managed editorial calendars and rescheduled PR events and meetings.
  • Drafted speeches for company executives and advised on media talking points.

Hotel Front Desk Receptionist

Double Tree Hotel By Hilton
01.2021 - 12.2021
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Monitored staff performance and provided feedback and guidance.
  • Monitored hotel's budget and financial records.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Implemented marketing and promotional initiatives to increase occupancy.

Legal Secretary

M & O Legal
08.2020 - 12.2020
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Organized files for court proceedings.
  • Filed documents with courts on behalf of attorney.
  • Received and placed telephone calls to clients and prospective clients.
  • Obtained signatures from attorneys for legal documents.
  • Screened telephone calls and forwarded to appropriate departments.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Answered and directed calls using multi-line switchboard.
  • Created and printed legal documents for attorneys to review.
  • Completed data entry of legal documents into electronic filing systems.
  • Assisted with preparation of trial materials and documents.
  • Developed and maintained positive relationships with clients and colleagues.
  • Generated documents and presentations using large repertoire of software programs.
  • Researched and identified legal precedents and statutes.

Education

J.D. - Public International Law

Nile Turkish University Of Nigeria
Plot 681, Jabi 900108, Abuja,FCT, Nigeria
07.2021

Skills

  • Blog Development
  • Website Copy
  • Online Presence Monitoring
  • Online Media Campaigns
  • Client Campaigns
  • Content Strategy
  • Strategic Networking
  • Business Development
  • Business Correspondence
  • Administrative Duties
  • Excellent Multitasking
  • Digital Content Development
  • Customer Feedback Tracking
  • Review Monitoring
  • Verbal and Written Communication
  • Time Management
  • Lead Development
  • Personnel Development
  • Marketing Analytics
  • Business Communications
  • Strategic Planning
  • Critical Thinking
  • Online Marketing and Advertising
  • Digital Media Advertising

Timeline

Social Media Manager

Experience Rides
01.2023 - Current

Hotel Front Desk Receptionist

Double Tree Hotel By Hilton
01.2021 - 12.2021

Legal Secretary

M & O Legal
08.2020 - 12.2020

J.D. - Public International Law

Nile Turkish University Of Nigeria
Jessica Anele