Jessica Annette
Newport News,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Financial Analyst
ACRO Service Corp
Newport News, VA
09.2023 - 05.2024
- Processing and paying of invoices affiliated with issued purchase orders for assigned group of vendors/suppliers associated with one or more buying offices.
- Responsible for paying invoices for assigned vendors and suppliers within purchase order payment terms while adhering to established policies and procedures, work instructions, and key SOX controls.
- Processed approximately 50 invoices through AP system every day.
Recoveries Representative
Langley Federal Credit Union
Newport News, VA
09.2018 - 09.2023
- Processes court ordered wage garnishments, including child support, student loans, wage assignments, bankruptcy orders, state and federal tax levies
- Ensures all garnishment payments are accurate and in compliance with withholding orders and the laws
- Researches and responds to inquiries from courts, state and federal agencies and others regarding garnishment orders
- Supporting the collection team efforts for accounts receivable portfolio.
Receptionist
Langley Federal Credit Union
Newport News, VA
07.2017 - 09.2018
- Welcomed visitors by greeting them, in person or on the telephone; answered or referred inquiries
- Directed visitors by maintaining employee and department directories; gave instructions and directions within the building
- Maintained security by following procedures; monitored logbook; issued visitor badges
- Contributed to team effort by accomplishing related projects as needed.
Accounts Payable/General Cashier
Hilton Eugene
Newport News, VA
02.2016 - 11.2016
- Posted business transactions, process invoices, verify financial data for use in maintaining accounts payable records
- Provided other clerical support necessary to pay the obligations of the organization
- Maintained meticulous records of outstanding payables
- Practiced effective monitoring to ensure payments are made to vendors in a timely manner.
Education
BS - Accounting & Data Analysis
Liberty University
Lynchburg, VABS - Psychology, Christian Counseling
Liberty University
Lynchburg, VA2020
Relevant Coursework: Social Psychology, Psychology of Personality, Multicultural Counseling & Research, Christian Counseling for Children -
Skills
- Active Listening
- Time Management
- Problem-solving
- Honest
- Prioritization
- Detail Orientation
- Microsoft Office
- Verbal and Written Communication
- Till Counting
- Accounting Operations Systems
- Payment Processing
- Invoice Processing
Timeline
Financial Analyst
ACRO Service Corp
09.2023 - 05.2024
Recoveries Representative
Langley Federal Credit Union
09.2018 - 09.2023
Receptionist
Langley Federal Credit Union
07.2017 - 09.2018
Accounts Payable/General Cashier
Hilton Eugene
02.2016 - 11.2016
BS - Accounting & Data Analysis
Liberty University
BS - Psychology, Christian Counseling
Liberty University