Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA ANTONIO

Albuquerque

Summary

Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards. CPR Certified.


Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

17
17
years of professional experience

Work History

Dental Assistant

Comfort Dental
06.2014 - Current
  • Assisted with patient preparation, ensuring comfort and compliance with safety protocols.
  • Sterilized dental instruments following infection control standards to maintain a safe environment.
  • Supported dentists during procedures by providing necessary tools and materials promptly.
  • Educated patients on oral hygiene practices and post-treatment care instructions for better outcomes.
  • Maintained cleanliness of treatment areas, contributing to overall office organization and professionalism.
  • Collaborated with team members to streamline workflow during busy periods, enhancing patient care delivery.
  • Observed and learned various dental procedures, demonstrating adaptability in a fast-paced environment.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Cashier

Giant Gas Station
01.2010 - 05.2014
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining accurate cash drawer balances throughout shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Trained new cashiers on register procedures and customer service standards.
  • Implemented best practices for inventory management during checkout processes.
  • Monitored and replenished merchandise displays to enhance shopping experience.
  • Conducted regular audits of cash handling procedures to ensure compliance with company policies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Representative

Motel 6
11.2008 - 01.2010
  • Resolved customer inquiries through effective communication and active listening.
  • Managed order processing and tracked shipments to ensure timely delivery.
  • Trained new staff on customer service protocols and company systems.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Checked in/out guests
  • Daily cash drawer to make sure the till was always at the set amount needed.
  • Nightly deposits

Education

High School Diploma -

Santa Fe Indian School
Santa Fe, NM
05-2002

Skills

  • Dental impressions
  • Dental radiography
  • Digital X-ray proficiency
  • Equipment sterilization
  • Cross-training capabilities
  • First aid training
  • Knowledgeable in Dentrix/Emails/Computers
  • HIPAA compliance
  • OSHA regulations
  • Certified in CPR/AED
  • Customer service

Timeline

Dental Assistant

Comfort Dental
06.2014 - Current

Cashier

Giant Gas Station
01.2010 - 05.2014

Customer Service Representative

Motel 6
11.2008 - 01.2010

High School Diploma -

Santa Fe Indian School

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JESSICA ANTONIO