Summary
Overview
Work History
Education
Skills
Certification
extraordinary customer care champion certificates for dedication and outstanding commitment
Languages
Timeline
Generic

Jessica Aranda

Imperial,CA

Summary

Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and problem-solving. Proven track record in resolving complex billing issues and enhancing customer satisfaction. Skilled in pharmaceutical calculations and drug inventory control, ensuring accuracy and compliance with regulations while maintaining patient confidentiality.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
09.2014 - 07.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Restocked automated medication dispensing equipment.
  • Developed and implemented improvements to pharmacy organization system.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Resolved third-party billing, computer system and customer service issues.

Certified Pharmacy Technician

Walgreens
03.2008 - 08.2014
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.

Education

Associate of Applied Science - Pharmacy Practice And Medication Management

Walgreens University

High School Diploma -

Willow Park High School
Apple Valley, CA
06-1994

Skills

  • Pharmaceutical calculations
  • Manual & auto dispensing
  • Inventory/Supply monitoring
  • Insurance billing
  • Team collaboration
  • Data entry
  • Customer service
  • FDA and HIPAA compliance
  • Work efficiency
  • Troubleshooting equipment

Certification

  • CPhT - Certified Pharmacy Technician

extraordinary customer care champion certificates for dedication and outstanding commitment

I provided extraordinary customer care by communication and understanding. Resolved problems and situations at a promptly matter creating a positive atmosphere.  Provided outstanding commitment by being organized to the point where everything would run smoothly .

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Certified Pharmacy Technician

Walgreens
09.2014 - 07.2025

Certified Pharmacy Technician

Walgreens
03.2008 - 08.2014

Associate of Applied Science - Pharmacy Practice And Medication Management

Walgreens University

High School Diploma -

Willow Park High School

Similar Profiles

CREATE PROFILE