Jessica Arango
Dover,NJ
Summary
Detail-oriented professional with a strong background in coordinating patient interactions and managing administrative tasks. Known for ensuring compliance with protocols while enhancing operational efficiency in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Receptionist
Pearly Whites Dentistry
Whippany, New Jersey
12.2023 - 08.2025
- Scheduled and confirmed patient appointments, optimizing daily workflow for multiple providers.
- Maintained and updated patient records with accuracy using (Open Dental)
- Verified dental insurance coverage and submitted pre-authorizations and claims.
- Greeted patients warmly and facilitated a smooth check-in/check-out process.
- Handled high-volume phone calls, responded to patient inquiries, and relayed messages to clinical staff.
- Ensured a welcoming, clean, and organized reception area at all times.
- Collected co-pays and processed patient payments via cash, credit, and insurance.
- Generated invoices and explained billing information to patients clearly and professionally.
- Resolved insurance claim issues and followed up on unpaid claims.
- Assisted in daily operations, including appointment reminders, cancellations, and rescheduling.
- Coordinated communication between dental staff and patients to ensure timely care delivery.
- Ordered and maintained inventory of office supplies and front desk materials.
- Adhered to HIPAA regulations, ensuring strict confidentiality of patient records and sensitive information.
- Ensured compliance with office protocols and assisted with administrative audits.
Receptionist
Florham Park Endoscopy Center
Florham Park, New Jersey
01.2023 - 12.2023
- Greeted and checked in an average of 50+ patients daily, ensuring accurate data entry and adherence to HIPAA protocols.
- Scheduled and confirmed endoscopic procedures, coordinating with physicians, nurses, and anesthesia teams, to optimize clinical workflow.
- Answered a multi-line phone system, triaged patient calls, and directed inquiries to appropriate departments with professionalism and efficiency.
- Verified patient insurance eligibility and obtained pre-authorizations for procedures, reducing delays, and ensuring coverage compliance.
- Maintained electronic medical records (EMR) with high accuracy using systems such as Epic, Athenahealth, or Cerner, customized based on experience.
- Collected co-pays and managed daily reconciliation of payments, ensuring accuracy in billing and front-desk transactions.
- Prepared patient charts, and ensured necessary consent forms and pre-procedure instructions were completed prior to appointments.
- Monitored waiting room flow and communicated delays to patients and staff, supporting a smooth and courteous patient experience.
- Assisted with clerical tasks such as scanning, faxing, and document preparation to support clinical and administrative staff.
- Upheld a calm and compassionate demeanor in a fast-paced medical setting, contributing to a patient-centered care environment.
Billing Specialist
Abrahealth
Roseland, New Jersey
08.2022 - 01.2023
- Submitted dental insurance claims (PPO, Medicaid) with a high accuracy rate, reducing denials, and ensuring timely reimbursements.
- Verified patient insurance eligibility and benefits prior to appointments, providing accurate cost estimates, and minimizing billing discrepancies.
- Posted insurance and patient payments, adjustments, and write-offs using dental practice management software.
- Reviewed and interpreted Explanation of Benefits (EOBs) to reconcile payments, resolve discrepancies, and initiate appeals when necessary.
- Corrected and resubmitted denied or rejected claims, significantly reducing outstanding accounts receivable.
- Accurately applied CDT codes to procedures, ensuring compliance with insurance requirements, and maximizing reimbursement.
- Generated patient billing statements and coordinated payment plans, improving collection rates, and enhancing patient satisfaction.
- Maintained organized billing records and prepared monthly aging reports for management review.
- Communicated with patients, insurance companies, and providers to resolve billing issues, and clarify coverage or payment concerns.
- Stayed current with insurance regulations, CDT code changes, and dental billing best practices to ensure up-to-date claim processing.
Lease Coordinator
Intek Auto Leasing, Inc
Roseland, New Jersey
01.2018 - 12.2021
- Enhanced customer experiences by exceeding basic requirements to secure optimal leasing terms, aligned with client goals.
- Interacted, communicated, and negotiated effectively with individuals from diverse backgrounds to support smooth day-to-day leasing operations.
- Collected necessary information by proactively reaching out to involved parties via email and phone to ensure accurate and timely communication.
- Assisted clients in completing applications accurately and efficiently, providing guidance and support throughout the process.
- Ran credit checks on potential lessees to determine eligibility for vehicle financing and leasing programs.
- Prepared and finalized auto lease contracts after client qualification, ensuring accuracy and compliance with company policies.
- Monitored and processed traffic violations incurred by leased vehicles; prepared and sent notifications to customers for timely payment.
- Proactively monitored clients’ insurance status, and promptly followed up with customers to resolve any coverage discrepancies.
- Prepared professional business correspondence, including formal letters, invoices, and basic contracts, to support smooth business operations and client communications.
Education
Associate of Arts - Business Administration
COUNTY COLLEGE OF MORRIS
Randolph Township, NJ01-2022
Skills
- Strong background in coordinating projects, calendars, and events
- highly organized
- Team player, highly motivated to assist, and work with others
- interacts effectively with diverse and cross-functional teams
- bilingual: ability to read, write, and speak fluent Spanish
- Coordinate travel arrangements
- ability to perform several tasks at the same time
Languages
Spanish
Professional
Timeline
Receptionist
Pearly Whites Dentistry
12.2023 - 08.2025
Receptionist
Florham Park Endoscopy Center
01.2023 - 12.2023
Billing Specialist
Abrahealth
08.2022 - 01.2023
Lease Coordinator
Intek Auto Leasing, Inc
01.2018 - 12.2021
Associate of Arts - Business Administration
COUNTY COLLEGE OF MORRIS